Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Vocabulary Issues > Vocab corruption? |
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Vocabulary Issues > Vocab corruption? |
| Moderated by: slychiu | ||
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idheath Member
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I have a strange issue with my system. When someone leaves a message and I replay it the date/time stamp is corrupted. For example I would hear something like this, rather than the hrs/mins. "Wednesday Wednesday Wednesday PM" Any thoughts. |
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slychiu Administrator 
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This may be due to the sentences being corruipted Try doing a Sentence Tale upgrade, and select the latest vocab file Make sure you comfort firmware is up to date, as some old versions had a problem with sentences upgrade |
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idheath Member
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Thanks, will try that. |
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idheath Member
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Oops I think I went a bit wrong! I just did a Vocab Upgrade (using kate39.bin) and now the words seem to be all mixed up, i.e. the prompts are all wrong via the keypad/communicator! |
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slychiu Administrator
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did the vocab upgrade complete successfully? what does the Transfer> system information screen say |
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idheath Member
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The transfer seemed to work ok (it did stop near the end and ask me whether I wanted to start from where it stopped, which I did do). The System Information screen says: Firmware Type: Comfort II Ultra Version: 7.116 File System: 34 Vocabulary Number: 5 Custom Vocabulary: No System Vocabulary Version: 39 User Vocabulary Version: 1 LCD Text Version: 2 LCD KP Minimum Version: 3 For reference the system says "Seven Zero Alert" when I exit the voice menu with the F key, rather than "Security Off". |
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slychiu Administrator
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System info seems to be correct Can you just do a Sentences table upgrqrade instead of the full vocab upgrade |
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idheath Member
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Hi, I tried that too, and no change. I've also just tried myma39.bin and I still have the same issue. Thanks |
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slychiu Administrator
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It appears like some fault on the comfort unfortunately I have not encountered that before When was it purchased, do you have serial number? |
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idheath Member
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I got the board shipped directly from you I think, after inadvertently buying a non-official one from that supplier in the UK. Then I got a repair from you in 2014 due to a lightning strike in July 2014 http://www.comfortforums.com/view_topic.php?id=3880 Is the serial number only visible on the actual PCB? |
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slychiu Administrator
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Hmm, it was a lightning strike which caused a fault on your original comfort. Is your area prone to lightning? Instead of damaging the system completely, it may have caused some random fault. Have you tried switching off the system and removing the battery? |
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idheath Member
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Yes I think it was the cause of the fault the first time, damage close to the telephone interface I recall. We're not prone to lightning at all here, that was a one-off I think. I just tried a complete power down / battery out and it's still the same. |
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idheath Member
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It's a bit of a strange fault. Only some of the vocabulary is wrong. |
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slychiu Administrator
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That is very strage. we cannot figure out what would be causing that can you give an exacvple of the words which are wrong, ie the correct word vs the wrong word |
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idheath Member
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Would it help if I sent you some wav files? |
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slychiu Administrator
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wav fikles are OK but just the name of the words would be sufficent |
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idheath Member
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These are the files I have. 1 = Me keying *<PIN># 2 = The loop message after the above 3 = Me pressing the F key to end/logoff 4 = Setting night mode then disarming 5 = Setting away mode then disarming (including walking through a zone) I can't upload a WAV file, can I sent them to admin@comfortforums.com, if not please PM me an address. Thanks |
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slychiu Administrator
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Support@cytech.biz |
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idheath Member
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Have just sent them. |
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idheath Member
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Any news? |
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slychiu Administrator
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We suspect the Flash which stores the words is faulty so when some words are retrived, the addresses get crossed and the wrong word is loaded to the speech engine Or perhaos the DSP is sending the wrong addresses In any case it looks like a hardware fault Can you let us have the serial number(s) of the Comfort PCB |
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idheath Member
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Is the serial number only visible on the physical board? |
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slychiu Administrator
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Newer comforts may show the serial number in Module scan in Controller properties |
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idheath Member
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Shows as invalid in Comfigurator. I will open it up later and let you know. Thanks |
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slychiu Administrator
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There are random words which are pronounced wrongly We suspect that it is a fault on one of the address pins of the flash which stores the words. so when a word is retrived from the flash, it gives a dfferent word The Comfort PCB looks like it needs to be repaired Let us have the seriqal number |
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idheath Member
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I have the serial number now, will PM it to you. |
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idheath Member
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Only just got round to installing the replacement half card. All sorted, working now :-) |
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