Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Unable to connect to Pc |
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emabonacchi Member
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With any reason, today my Cytech stop working. Trying to solve the problem, i have connected pc and this is the error message: Unhandled exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto. in Comfort.Form1.ScanForUcms(Configuration configuration) in Comfort.Form1.ScanForAllModules(Configuration configuration) in Comfort.Form1.uploadComfortPCToolStripMenuItem_Click(Object sender, EventArgs e) in System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) in System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) in System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) in System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) in System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) in System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) in System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) in System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) in System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) in System.Windows.Forms.Control.WndProc(Message& m) in System.Windows.Forms.ScrollableControl.WndProc(Message& m) in System.Windows.Forms.ToolStrip.WndProc(Message& m) in System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) in System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) in System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) in System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) Some suggestion? |
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emabonacchi Member
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Another message: "File system 34 is not compatible with. Select file system 34." |
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slychiu Administrator
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Can you open Monitor I/O and log in? copy the IO monitor and send it |
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emabonacchi Member
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No, i can not connect with ucm more..... slychiu wrote: Can you open Monitor I/O and log in? |
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emabonacchi Member
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LI**** LI**** UL000003 UL000003 UL000003 V? v? |
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emabonacchi Member
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Error writing configuration. Response = NA |
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slychiu Administrator
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It looks like there is a fault what are the state of the leds on Comfort? You may have to use UCM with Firmware prgramming cable and see if you can upgrade the firmware (to latest version)? |
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emabonacchi Member
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d2 green, fixed on d1 red, fixed off Last edited on Thursday Sep 15th, 2016 05:56 pm by emabonacchi |
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emabonacchi Member
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d9 red blinking fast d10 green fixed on |
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emabonacchi Member
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I can read event-log. Does it mean ucm is working? |
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emabonacchi Member
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Reading event log, only read 2% and date and time are uncorrect (for example "88/01 05:37"). Last edited on Thursday Sep 15th, 2016 07:07 pm by emabonacchi |
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slychiu Administrator
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If you can read the event log, it means UCM and Comfort both are working on UCM D9 Red is blinking and D10 Green is binking fast so it appears to be permanently on Right Click on Modules , Scan for Modules and check that all the modules eg Keypds, UCms are found Do a Write to Comfort with your cclx file |
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sonamg Guest
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Yes it looks like there is some fault do you have to use UCM with Firmware programming cable and look if you can upgrade the firmware? |