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Doorbell Alarm
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 Posted: Friday Apr 15th, 2016 05:11 am
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DMStewart
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My Doorbell is set to dial my mobile phone when Comfort is Armed, but the call is disconnected after a period.  How can I change the configuration to allow an open ended conversation with the visitor?



 Posted: Friday Apr 15th, 2016 05:20 am
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slychiu
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The timeout for the doorstation is 45 seconds, after which the menu will say press 0 for door station. This allows you to continue. It should not cut off and hang up

Is yours comfort 1 or 2?



 Posted: Friday Apr 15th, 2016 05:47 am
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DMStewart
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Believe it's Comfort II, SY.  Call cut out after what seemed to be longer than 45 seconds, but did not get "press 0 for door station" message.



 Posted: Friday Apr 15th, 2016 10:17 am
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slychiu
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what happened after the door station mode stopped? was the call cut off ie system hang up? or was it still connected?




 Posted: Friday Apr 15th, 2016 10:56 am
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DMStewart
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Call cut off, SY.



 Posted: Friday Apr 15th, 2016 10:58 am
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slychiu
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can you try to call in to the line. sign in and  and press 6 for door station
Does this also cut off after some time?

Perhaps somethong else is cutting the line



 Posted: Friday Apr 15th, 2016 11:31 am
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DMStewart
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Comfort says : "Select Station 1 to 2, 4 to open Gate, 7 to open Door"
Selecting#1 opens line to Front Door Station and line stayed open for at least 1 and a half minutes, so why should it cut-out when it's activated from the Doorbell itself?



 Posted: Friday Apr 15th, 2016 11:39 am
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slychiu
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when you called in, after time out did you hear the menu "Press 0 for door station" to allow you to continue
This is what should happen for dial in and dial out



 Posted: Friday Apr 15th, 2016 12:29 pm
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DMStewart
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No, waited about 1 1/2 minutes then I disconnected.  No message.



 Posted: Saturday Apr 16th, 2016 07:34 am
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slychiu
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what is your comfort version? Please send your cclx file so we can test it to support@cytech.biz

The menu should cut in after 1 minute or so. This should happen for Phone to door station, Phone to Keypad and Keypad to door station as well ie Keypad menu press 6




 Posted: Saturday Apr 16th, 2016 10:09 am
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DMStewart
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Comfort II, Sy - installed by Zoltan Seles last year, replacing my original Comfort I.
File attached, as requested

Attachment: (2015-10-25) - No Guest ARM.cclx (Downloaded 4 times)



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