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Vocab upgrade
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 Posted: Thursday Sep 3rd, 2015 11:53 am
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steven-noodles
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can some one please explain the process of upgrading vocab to comfort using vpg3.05



 Posted: Thursday Sep 3rd, 2015 12:12 pm
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steven-noodles
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I am unable to see any attached file



 Posted: Thursday Sep 3rd, 2015 12:25 pm
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tech07
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The file was too large for attachment
Please download from http://www.cytech.biz/product_details.php?item_id=431

Is this what you have?
If not send a phto to support@cytech.biz



 Posted: Friday Sep 4th, 2015 11:36 am
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steven-noodles
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Ya this is what i have thanks, i did the voice upgrade but still my keypad has no voice



 Posted: Friday Sep 4th, 2015 01:02 pm
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slychiu
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Did the vocabulary upgrade complete without errors?
If so it may not be a vocabulary problem
It may be a speaker problem or connection
Can you hear the key beeps when you press the keys of keypad?



 Posted: Friday Sep 4th, 2015 02:22 pm
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steven-noodles
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i used the vpg to upgrade the voice manually, if i try use the configurator i keep getting error message 6 for a full vocab upgrade and error message 17 for a sentence upgrade, yes i can hear the keypad beeps when i press a button



 Posted: Friday Sep 4th, 2015 02:30 pm
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tech07
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What happened with the VPG upgradedid it complete? What were the state of the LEDs at the end?was there are any errors?



 Posted: Friday Sep 4th, 2015 04:04 pm
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steven-noodles
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ya the vpg completed the upgrade, there was no errors, when the upgrade finished the green led came back on



 Posted: Friday Sep 4th, 2015 04:23 pm
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tech07
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If there were no errors then the vocabulary should be oK and it may be other pronlemCan you use a phone to dial in and sign in and see if you can hear voice
The Voice connection or cable may be wrong or broken



 Posted: Friday Sep 4th, 2015 05:04 pm
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steven-noodles
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I have no phone set up on comfort, do i just connect a phone to tel in part of the comfort



 Posted: Friday Sep 4th, 2015 05:30 pm
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tech07
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Connect the phone on the TEL OUT side of Comfort
Lift the phone. You should hear "Please sign in" That shows the voice is OKpress * code #you should hear "welcome security off, press 1 ..."



 Posted: Friday Sep 4th, 2015 05:45 pm
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steven-noodles
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Thanks for the reply, it will be after the weekend before i get to try this, i will let you know how i get on



 Posted: Monday Sep 7th, 2015 11:28 am
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steven-noodles
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i tried connecting the phone to comfort but cannot hear any voice



 Posted: Tuesday Sep 8th, 2015 08:27 am
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slychiu
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Can you send the board for repair?what is the serial number?



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