Comfort Automation/ Security System Forums > These Forums > NEWS & Announcements > UCM/ETH03 New Features |
Comfort Automation/ Security System Forums > These Forums > NEWS & Announcements > UCM/ETH03 New Features |
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admin Administrator 
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This is a new feature from last year which missed being announced here The UCM/ETH03 has new features
 Please visit the UCM/Eth03 forum at http://www.comfortforums.com/forum113/3695.html for more details Last edited on Tuesday Mar 3rd, 2015 05:54 pm by admin |
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Home Comfort Distributors
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Service and maintenance We have always placed our service department telephone number in all of out Comfort installations. So Comfort will call us in the case of a low battery or coms failure etc etc The e-mail option has enhanced our offering to the customer and now provides us a viable option not only to remote monitor but have permanent connection to comfort to initiate any changes upgrades etc that may be required Thanks A step in the right direction. |
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slychiu Administrator 
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I am glad that at least some of our new features are useful |
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juwi_uk Member 
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Chiu, You should default all of them to call your Sales line!  Ju |
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slychiu Administrator
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I am sure our sales people will appreciate that! |
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wexfordman UCM Pi Users
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Slychiu, I have a ucm usb, can I make this a ucm/eth03 by purchasing the eth03 submodule ? And if I do this, can I retain my existing ucmeth to have two eth connections to comfort ? |
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slychiu Administrator
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Yes you can have both ucms with ETH03 or even up to 8 However, only one of them should be setting Comfort time by Internet time sync, to avoid confusion |
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wexfordman UCM Pi Users
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slychiu wrote: Yes you can have both ucms with ETH03 or even up to 8 Thanks, And my ucmusb can be converted to a ucmeth03 by just adding the eth03 submodule ? Last edited on Thursday Mar 5th, 2015 02:14 pm by wexfordman |
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slychiu Administrator
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Yes |
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wexfordman UCM Pi Users
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slychiu wrote: Yes Brilliant, one eth03 ordered :-) |
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wexfordman UCM Pi Users
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Well, eth03 arrived, and installed and everything working. I live in a rural area and have no phoneline, but comfort work over my broadband, so its great to be able to receive notifications via email, also the 2 ports is a great improvement. Some question/queries on it though. 1) The inability to use google apps as my smtp server is a bit limiting, I did use the sugested service smtpcorp that cytech proposed and this works, but is limited to 20 emails per day. Would run out of that just doing some testing. Any plans to allow google mail functionality 2) Username character limit is a bit irritating, I have had to establish a dedicated email to work around this. 3) Is it possible to add some default ext to the outgoing email ? Can see loads of potential in this, very keen on the webserver demo to see what plans are around it. Also, are there plans to integrate the etho3 into the app, to allow the app take push notifications from comfort, ie, for comfort to talk direct to the app ? Last edited on Sunday Mar 8th, 2015 01:25 am by wexfordman |
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juwi_uk Member
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Presume you mean eth3 arrived.  |
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wexfordman UCM Pi Users
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Doh!! Yep sorry |
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slychiu Administrator
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1) The inability to use google apps as my smtp server is a bit limiting, I did use the sugested service smtpcorp that cytech proposed and this works, but is limited to 20 emails per day. Would run out of that just doing some testing. Any plans to allow google mail functionality Google and yahoo mail server require encryption which is not done right now (but may be considered in future) You can pay a small amount for practically unlimited emails 2) Username character limit is a bit irritating, I have had to establish a dedicated email to work around this. I remember that the charatcetr length was increased? Also it is often possible to enter username wiithout the domain eg chiu instead of chiu@cytech-technology.com 3) Is it possible to add some default ext to the outgoing email ? what is default ext? Also, are there plans to integrate the etho3 into the app, to allow the app take push notifications from comfort, ie, for comfort to talk direct to the app ? We have been looking into it but it will not be in the very near future, as we have lost our resource for iOS app development |
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wexfordman UCM Pi Users
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Hi slychiu Thanks for the reply. I meant default text, like in thr email header "message from glenegare alarm system" or something like that. The character length still seems short for me, with my email address its eamonnogorman at glenegare.com it can be worked around though as you said. RegardsEamon |
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tman Comfort Distributors
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There is a workaround I've used for this before. You can do unlimited emails within reason. 1. Setup a dedicated gmail account for your Comfort system. 2. Set the ETH03 to send your alert emails to the email address you just set up. 3. Set the server to be aspmx.l.google.com and the port to be 25. Leave the username and password blank. 4. Log into the gmail web interface and setup a forwarding rule for your Comfort emails to the actual destination email addresses. Google will accept emails from anybody using SMTP so long as the destination is actually a domain they're hosting e.g. gmail. Once the email has been accepted, the gmail server will then forward it to whatever other email address you want. If you've got Google Apps running your domain then create a new mailbox on your domain instead. You should log into this gmail account at least once a year to make sure that it doesn't go inactive though. Google may delete inactive accounts. |
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slychiu Administrator
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I followed your instructions set up a gmail address to send emails to put aspmx.l.google.com as server port 25 user and password blank I am looking for emails to the gmail address so I am not forwarding it see the screenshot But no email is received at the email address? Am I getting anything wrong? Attachment: gmail.jpg (Downloaded 123 times) |
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tman Comfort Distributors
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slychiu wrote: I followed your instructions That should be everything. Is there anything in the spam filter in gmail? I'm not sure why it isn't working for you. I can't test it at the moment as I'm away and don't have an ETH03 with me. |
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slychiu Administrator
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No there is no spam filter, I used the same gmail address for the smtpcorp server Perhaps someone else can check if it works for them |
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Craig Robins Member
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The email facility is certainly a very useful one but I have discovered one slight snag though. I set up a custom alarm type in Comfigurator using the previously unused alarm type no. 23. I renamed this in Configurator but neither Comfort Server Manager nor the email reflects this. It still appears as'unused' in CSM but the email states 'ForceArm' instead, which corresponds to neither the CSM nor the Comfigurator description. Could this possibly be rectified? |
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slychiu Administrator
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The alarm types are fixed by the ETH03 firmware Alarm Type 23 has been changed to Unused in the latest ETH03 firmware where it was previously "Force arm" If you upgrade your eth03 firmeware it will then show Unused I sugest that you upgrade the firmware not because of the Unused alarm name but bvecause of other features Your email will still work but the alarm name will show as "Unused" but you will still know what is the meaning We do not have a way yet of changing the alarm name in the email |
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Craig Robins Member
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I had already upgraded the ETH03 firmware to 7.061 which Comfigurator says is the latest and I still get the 'Force Arm' reported in the email. |
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Ingo UCM Pi Users 
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Eth03 firmware is not the same as the UCM firmware, it should be 2.14 and needs to be upgraded using the CS Manager software. http://www.cytech.biz/eth03_firmware.html |
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Craig Robins Member
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Ah, I quoted the wrong firmware number. I updated the ETH03 firmware a few days ago to 2.14 Last edited on Friday May 8th, 2015 02:04 am by Craig Robins |
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admin Administrator
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Sorry my mistakeUpgrading the ETH03 firmware does not change Force arm to UnusedIt remains as Force arm |
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juwi_uk Member
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Maybe it's just me but does anybody else think this is absolutely ridiculous? 600 possible entries in the event log.
 Julian Attachment: Eventlog.clg (Downloaded 4 times) |
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admin Administrator
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That should not be the caseSe my event log - there are very few date/time changes events The time change is recorded in the event log only if the difference is 4 seconds or more Try disabling the time update and check what the time accuracy is over 1 day Attachment: eventlog 20150509.clg (Downloaded 1 time) |
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juwi_uk Member
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So it seems to have stopped now I've unchecked the box. When that box is checked I assume the Eth3 talks directly to the UCM and then Comfort right. Nothing broadcast to Comforts or something like that over Ethernet/UDP is there? Reason asking is I have 2 Comforts (one is test rig). Both Eth3's were ticked to report back time to Comfort. My test rig one showed +1 instead or +0 as the offset as I only just switched it on again in the last few days. There's no chance they are both trying to update the same Comfort is there and fighting each other; surely they'd update their own Comforts via RS434 comms only! Just trying to make sense of it all. Anyway unchecked both of them now, cleared the log, synced time from Comfigurator and haven't seen any more so far! Screenshot of my original settings attached. Ju Attachment: sntp.png (Downloaded 49 times) |
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slychiu Administrator
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Each UCM/ETH03 updates its own comfort time via RS485, it will not affect another system make sure both systems have the latest firmware for Comfort, UCM and eth03 as there were changes to updating time for daylight saving and update of event log when the time differentce is at least 4 seconds |
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juwi_uk Member
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Both UCM's (in LIVE and TEST rigs) are on 7.061. Eth3's as below. Don't think I can go any later than these. Ju Attachment: 2015-05-09_09-02-08.png (Downloaded 46 times) |
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juwi_uk Member
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It's nothing to do with the hostname is it as noticed both LIVE and TEST rig UCMS set same to "COMFORT". changed the UCM/GE's now to distinguish but the UCM/HM's I'd expect to now also change to ones they are pointing too but after reboot they are same; how do I get these to show COMTEST and COMLIVE respectively? Attachment: 2015-05-09_09-08-41.png (Downloaded 42 times) |
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Ingo UCM Pi Users
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And here is my twist on all this. I set my PC to NTP time, set Comfort to be +-1 minute out from NTP time and then waited. I started to monitor at 13:19 and the Time Change came through at 14:01. Firstly it didn't come within the 10 minutes my Eth03 was configured for and secondly it didn't set Comfort time at all.
The time on Comfort is confirmed to be that same +-1 minute out even after the Time Change update. Looking at the event log I should see a time change event at 14:01 right? Nothing, nada, zip. No Date Time change in the event log even though the Bus monitor shows a Set command. Ingo |
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admin Administrator
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The Bus Monitor at 14:01 shows the time was changed to 14:00. This changes the time on Comfort As the time change was less than 4 seconds, this is not reported to the UCM nor event log even though Comfort did change the time by 1 second Hence on the next interval of 10 minutes, Comfort time should not be out by 4 seconds, and the ETH03 may make a small correction to the Comfort time again without reporting This is why the event log should not be filled up by time change events, unless the crystal oscillator in Comfort is so inacurate that it is out by more than 4 seconds every 10 minutes |
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Ingo UCM Pi Users
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See that is the problem, doing a DT after the 'supposed' change still shows Comfort to be out by +-1 minute. The change was logged but not actually implemented. |
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HeFeng Cytech 
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Hi,Ingo, when eth03 is used in comfigurator,it disable SNTP, SMTP and second port in case some problem happening when you are in the process of such as downloading firmware, bus monitor etc...if you still want to monitor the normal command, you can input "LT00" (can't use in bus monitor mode),actually you no need wait 10 minutes to see comfort time change or not, you just reboot the Eth03 in CSManager,then you will see comfort time change(after Eth03 reboot, it will report the NTP time for the first time!) |
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Ingo UCM Pi Users
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Ok, that makes sense. How then does the below relate to your previous statement? [17:58:52] > DT -> I check time here. [17:58:52] < DT2015050917575000 -> Comfort out by +-1 minute, set manually earlier. [18:01:01] < DT2015050918000000 -> This comes in probably from Eth03. [18:04:40] > DT -> Checked time again. [18:04:40] < DT2015050918033800 -> Boom!! Still not right. I also used ComfortClient which doesn't block any ports/protocols. And here comes another Set from Comfort. Two Set commands within minutes... weird but true. [18:05:57] < OK [18:05:57] < DT2015050918055700 This time it corrected the time. Now I am interested to see if there will be an update later and what the time will be. Last edited on Saturday May 9th, 2015 08:13 pm by Ingo |
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Ingo UCM Pi Users
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After some testing I don't get Julian's amount of DateTime changes in my eventlog and when factoring out the Comfigurator 'features' it all seems to work pretty well. Here is my setup: Comfort with Eth03 connected to local timesource. ComfortClient connected to same timesource. TimeChange events monitored in PC Eventlog and also Comfort eventlog. Every 10 minutes I get a Time Update message from the Eth03. I then correlate this back to CC to confirm when it was sent and it's always within the same second or next of the correct time. Comfort keeps time fairly accurately and at no time did I notice any kind of drift. The only thing is the dreaded 'Ok' message every 10minutes but the Eventlog is clear of any DateTime changes when used as per my testbed setup. Perhaps more investigation is required to find the source of Julian's eventlog entries. Ingo |
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juwi_uk Member
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Mine too has only logged 1 DT change since I un-ticked the "Send to Comfort" checkbox on the Eth3. Now I guess the challenge is to re-tick and see if they all start flooding in again. J |
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slychiu Administrator
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only reason I can think of is his clock is very inaccurate, out by more than 4 secs every 10 minutes |
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Ingo UCM Pi Users
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Don't get me wrong, my 'Send to Comfort' is Enabled. I did press Submit again just to be sure since these settings haven't changed from the introduction of this feature. I thought it best to start with a clean slate when I did my testing. I have my CC set to 10s before it changes the time so the Eth03 is the Time Master between these two and will set the time when it's 4s out. |
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Ghyllwood UCM Pi Users
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I have just change the ETH02 to a new module RTH03 and mounted it on the UCM06 mother board. I have reset the UCM and followed the instructions to reset the ETH03. I found the module in the Comfort server Manager and change the fixed IP address back to what it was on the old daughter board. However, I cannot access Comfort at all using Comfigurator. The UCM is showing as firmware 7.069 in Comfigurator V3.10.4.0 However I can access Comfort via my iPhone and set/unset the system, using the same IP address ( I made the change to the ETH03 to use the iPhone but am still not seeing anything listed in the control menu-another problem) I have set the port to 1002 for Comfigurator and 1001 for the IPhone |
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slychiu Administrator
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Upgrade the ETH03 firmware (Not the same as UCM firmware) see http://www.comfortforums.com/forum113/3820.html to spport 2 ports Also upgrade the Comforot server manager software or make sure i is the latest |
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Ghyllwood UCM Pi Users
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I have updated the UCM from 7.069 to 7.072 by changing the ETH03 back to the ETH02 and uploading the latest Firmware 2.15.hex I can now access Comfort on my iPhone but the pc is very sporadic and much of the time it says 'Failed to connect to UCM, please check the connection settings'. The pc and iPhones are using different ports and both show as idle before I try, Then I can try on a different laptop with similar results. I never had any issues at all with the ETH02 and when I swap it back it works first time Both pc's are using windows 7. I have waited for the 2min timeout period when connecting with a different device on the same port. |
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slychiu Administrator
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Sorry for the delay in replying this, the notification was lost I am not sure what can be the matter does the iPhone always connect quickly? If it can then there should be no reason why the PC is having problems as it is the same mechanism I suggest you get a replacement and see if it makes any difference |
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