Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

G2 - Upgrade Problems
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Tuesday Dec 26th, 2006 10:21 pm
   PM  Quote  Reply 
1st Post
marinoss
Comfort Distributors


Joined: Tuesday May 30th, 2006
Location: Nicosia, Cyprus
Posts: 36
Status: 
Offline

  back to top

I have just upgraded our Demo Panel from G1 to G2 and I have the following three problems:

1) some words at the beginning of a sentence are clipped e.g. Welcome -> me, or Security Off -> ty Off, etc

2) During download I get the message "This configuaration's vocabulary differs from the current difined within Comfort. Do you want to continue?"  I selected Yes and later Inotice that although the words are pronounced correctly from the speakers I get the wrong words on the KP04 LCD. E.g.: Entry Area Movement gives Previous Games or Lounge Area gives Lounge Games, etc.

3) Despite the setting in the Answering machine, number of rings, Comfort's answering machine answers the call after 2 rings.  It  totally ignores  my settings for 6rings in Security Off.

Please let me know how I can fix these.

Thanks

Last edited on Wednesday Dec 27th, 2006 03:32 pm by marinoss



 Posted: Wednesday Dec 27th, 2006 06:53 pm
   PM  Quote  Reply 
2nd Post
palmlodge
Member
 

Joined: Thursday Dec 14th, 2006
Location: United Kingdom
Posts: 507
Status: 
Offline

  back to top

1. Sure it's not the "comedy" voice ??

 

2.  This is a known issue from Day 1 - never been fixed.

 



 Posted: Wednesday Dec 27th, 2006 11:19 pm
   PM  Quote  Reply 
3rd Post
adlim
Member


Joined: Wednesday May 3rd, 2006
Location: Singapore
Posts: 210
Status: 
Offline

  back to top

1. What do you mean "comedy" voice?

2. There is a note mentioned in the KP04 manual with regards to the issue. I believe you are using an older version of KP04, which does not download the words to the KP04. To overcome the problem, please follow the instructions on how to use the LCDKP Language Customisation Software and use the default file found on the http://www.cytech.biz/software.html .



 Posted: Friday Dec 29th, 2006 10:20 am
   PM  Quote  Reply 
4th Post
Ian Clarke
Member
 

Joined: Wednesday May 3rd, 2006
Location: Melbourne, Australia
Posts: 60
Status: 
Offline

  back to top

Hi,

I also have a customer that has a G2 system that picks up after two rings, even though the number of rings is set to 10 for all arming modes.  When I turned off the flag for "Answering machine bypass" it no longer picks up after 2 rings, and lets the non comfort answering machine get the call after about 6-8 rings.

I cannot reproduce this on my own system.  The customer has a fax on the same line.  I have to carry out some tests to see if this has something to do with it.  

I have asked Cytech for some help on this.

Regards Ian

 



 Posted: Friday Dec 29th, 2006 11:23 am
   PM  Quote  Reply 
5th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

I suspect that Comfort is counting a different number of rings

For Comfort to pick up the call with Answering Machine bypass, it must hear 1 or 2 rings followed by a pause of 5 seconds indicating that the ringing has ended, then if a ring is detected after 5 to 20 seconds, the machine will answer the call

I suspect that the line is gnerating spurious pulses which are counted as rings

Ttry removing all phones from the TEL OUT line as some phones load the line in such a way as to cause distortions in the ringing signal

The fact that it is answering after 6 to 8  rings when answering bypass is turned off supports this assumption

Last edited on Friday Dec 29th, 2006 11:24 am by slychiu



 Posted: Friday Dec 29th, 2006 10:12 pm
   PM  Quote  Reply 
6th Post
marinoss
Comfort Distributors


Joined: Tuesday May 30th, 2006
Location: Nicosia, Cyprus
Posts: 36
Status: 
Offline

  back to top

1) The control panel I am testing is Week, 5.054. Are you saying that the cliping of the words is normal? Shall we expect a fix soon in a new firmware? Btw, are there any plans for providing the G1's voice instead of Anita?

2) An example of the mismatch is that the word "Area" is shown as "Games". In the  LCDKP Language Customisation Software I can't find in any of the 4 tabs the option re-translate the word Games to Area.  Please also advise on how to use the defaults zip file which I downloaded and contains four .tab and  two .lcd files.

3) I removed all phones from the TEL OUT but still Comfort answers the call after 2 rings. Please note that I used to have Comfort G1 installated at the same house and I never had this problem. For the time being I removed the flag as Ian suggested but obviously this is a short term workaround.

I am planning to install (4) new Comfort (G2) next month to customers and I must have a solution to these problems before that. I am suspecting that the PCB is faulty and I will switch PCBs from those in stock to see if I can reproduce these problems.

In the meantime any more ideas or feedback are more than welcome.




Last edited on Friday Dec 29th, 2006 10:14 pm by marinoss



 Posted: Saturday Dec 30th, 2006 01:37 am
   PM  Quote  Reply 
7th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

1. It is not normal for the sentences to be clipped. Can you detail when this happens. eg is it at reset or every time you enter the voice menu? We have not experienced "welcome" shortened to "..me" for Security Off, to "ty off" in Comfort II. Yes we are planning to have other voices as options

2. Can you determine which kP04 firmware you have by following the instructions in the KP04 Manual in page 14. If you have 1.0.3 or later you can press * 1 download the correct vocabulary. If < 1.03 then you need to use the KP Language customisation software.  The instructions for this firmware are in the same KP04 Manual. Another alternative is for us to upgrade the firmware for you so that the vocab can be downloaded automtiocally but you would have to send the KP04 back to us.

3. Can you describe the ringback tones in Cyprus?/ This may have an effect on how the rings are counted. For example in the UK and several other countries it is 0.4 seconds tone 0.2 seconds silence, 0.4 seconds tone, 2 seconds off. These two tones are counted as one ring.  But in other countries, there may be one ring followed by a long silence. Our algorithm tries to take into account these variations but there may be some for which it may not cater





 Posted: Saturday Dec 30th, 2006 04:40 pm
   PM  Quote  Reply 
8th Post
marinoss
Comfort Distributors


Joined: Tuesday May 30th, 2006
Location: Nicosia, Cyprus
Posts: 36
Status: 
Offline

  back to top

Slychiu,

Thank you for your prompt response.

1) Cliping of words: this happens always when I use a local or remote phone.
You are right: it does not shortned the words. Just the first word in a sentence is not heard. The most usual one is the phrase "Welcome" <name>  Security Off. When I use a phone this is heard as <name>  Security Off. e.g Welcome is not heard. When I use the keypad there is no problem.

2) I have KP04 v1.0.1. I did the download using the software and the problem is now solved. Thanks a lot! :)

3) The ringing tone in Cyprus is 2 seconds tone, 2 seconds silent, 2 seconds tone. Can you try to reproduce this and let me know? Currently it is my biggest problem.

Thanks.



 Posted: Sunday Dec 31st, 2006 01:38 am
   PM  Quote  Reply 
9th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

1) That is very strange. I have never heard of words being clipped using the telephone. Clipped words on the keypad in the past were more common but not with the new firmware. Could the phone you are using be causing this?
2) great
3) Do you know if the same thing happens at another location, ie different telephone line?



 Posted: Tuesday Jan 2nd, 2007 01:01 pm
   PM  Quote  Reply 
10th Post
marinoss
Comfort Distributors


Joined: Tuesday May 30th, 2006
Location: Nicosia, Cyprus
Posts: 36
Status: 
Offline

  back to top

Problem 1: I will keep a log of cases where words in phrases are clipped and come back to you.

Problem 3: I did the following tests in regards to the answering machine problem:

a)      I replaced the PCB with one from stock and I repeted the test. Comfort still answers the call after the 2 rings irrespective of the answering machine settings.

b)      I followed your suggestion and I did the test at another location (my house instead of office) using the same panel. I had the same problem. So I conclude that it is not related to the specific telephone line or the installation.

May I suggest you send me the latest firmware so I can repeat the test? All panels I received with my last order are of firmware Week/5.054.

Please note that this is a major problem because if G2 can't recognise the Cyprus's telephone ringing tones then I can't proceed and install the newly received panels at my customers!
Thanks.




Last edited on Tuesday Jan 2nd, 2007 01:03 pm by marinoss



 Posted: Wednesday Jan 17th, 2007 12:11 am
   PM  Quote  Reply 
11th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

marinoss wrote: 1) The control panel I am testing is Week, 5.054. Are you saying that the cliping of the words is normal? Shall we expect a fix soon in a new firmware? Btw, are there any plans for providing the G1's voice instead of Anita?

2) An example of the mismatch is that the word "Area" is shown as "Games". In the  LCDKP Language Customisation Software I can't find in any of the 4 tabs the option re-translate the word Games to Area.  Please also advise on how to use the defaults zip file which I downloaded and contains four .tab and  two .lcd files.

3) I removed all phones from the TEL OUT but still Comfort answers the call after 2 rings. Please note that I used to have Comfort G1 installated at the same house and I never had this problem. For the time being I removed the flag as Ian suggested but obviously this is a short term workaround.

I am planning to install (4) new Comfort (G2) next month to customers and I must have a solution to these problems before that. I am suspecting that the PCB is faulty and I will switch PCBs from those in stock to see if I can reproduce these problems.

In the meantime any more ideas or feedback are more than welcome.




Marinos
Can you clarify if the problem of answering after 2 rings is due to the Answering machine Bypass setting turned on as in Ian Clarkes clase in the previous post?
If the answering machine bypass is tunred off does Comfort answer after 2 rings?

Can you send me the ccl file used?

It is important that we have all the relevent information needed so that we are tracking the right problem

Last edited on Wednesday Jan 17th, 2007 04:36 am by slychiu



 Posted: Tuesday Jul 24th, 2007 03:31 pm
   PM  Quote  Reply 
12th Post
palmlodge
Member
 

Joined: Thursday Dec 14th, 2006
Location: United Kingdom
Posts: 507
Status: 
Offline

  back to top

Any update on getting a decent voice available ?

Is there a major technical reason why the G1 voice cannot be put on ? The G2 voice is hard to understand sometimes, and the tones and delivery is inconsistent.



 Posted: Wednesday Jul 25th, 2007 09:44 am
   PM  Quote  Reply 
13th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

We will be recording a new voice by a UK female speaker soon



 Current time is 11:28 am
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems