Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Comfort II - Dead |
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Comfort II - Dead |
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idheath Member
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My Comfort II system died yesterday. It's completely dead (no lights, keypad dead, just a mains-hum from the controller), the AC supply is OK. I touched the voltage regulator and it was extremely hot so I powered it down and disconnected everything. Even with just the AC connection onto the board the voltage regulator 'boils' and there's no LEDs on. So I fear it's fried  We did have a very bad thunderstorm the other day and my home phone (which is connected to Comfort) has failed too, so I suspect that's not a coincidence. The board looks fine visually. I contacted the UK company I purchased the board from (SmartPowerShop) has stopped selling Cytech kit as has the only other UK company I'm aware of (Ivory Egg). Any thoughts anyone. |
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Dils Member
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Try Laser business systems, they also sell Comfort |
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idheath Member
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Dils wrote: Try Laser business systems, they also sell Comfort Thanks for the thought, I gave them a call and they were indeed helpful. They've offered to look at the board, but also said that any repair would need to be done back at Cytech. First I thought I'd see if Cytech can offer/do anything, since I'm 100% sure it's dead. Hopefully they can since I don't fancy splashing out £350+ on a new one  |
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ident Administrator 
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It looks like it is damaged You can return it directly to us and we will either repair it or offer an upgrade price for the PCB Cytech Technology Pte Ltd 55 Ubi avenue 1 #07-04 Singapore 408935 |
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idheath Member
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Thanks. Can you confirm what the 'upgrade' cost would be (and is that for an exact replacement or an upgrade as it's implied). Alternatively i you can repair it is there a fixed-rate cost or will it depend on the nature of the repair. FYI the board is a CM9000-ULT. Thanks. |
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