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Comfort 1 - using Comfigurator 3
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 Posted: Monday Jan 20th, 2014 10:21 pm
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We have a lot of comfort installations that we look after and maintain.
Many of them are Comfort 1 installations.
We made a policy some years ago of upgrading the files wherever possible from the old .ccl to the new .cclx so that everything we 'as up to date as it could be'.
This policy has worked well BUT is now showing serious flaws!
The 'new' format does in some way stabalise the old C1 boards, not so many odd things happen and we have never had a problem in upgrading and downloading a file.
HOWEVER over the past few months it has become apparent that adding components is 'fine' BUT adding anything other than the most simple program turns into a nighmare. Basically when using Comfigurator 3 you have NO WAY of knowing which functions work with C1 and which don't and even the ones you think should work like simple 'announce' commands fail to work.
Its time for us as an installation company to stop adding any further programming to Comfort 1 boards - the time spent testing things that do not work could be far better spent in replacing with an upgrade board.
I feel the same goes for the iphone app - we find that several of our customers have added iphone apps to their C1 systems which is great BUT its all about expectations and well iphone app and C1 is a place we will not go!
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Perhaps it time for Cytech to be definitive about older C1 boards and to say that they are unable to support programming with Comfigurator 3 and that only Comfigurator 2 should be used with C1 boards. 



 Posted: Tuesday Jan 21st, 2014 08:19 am
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slychiu
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The iOS and  android  apps require UCM and Comfort version 7 firmware, this is stated in the minimum requirements. Some things may work for Comfort 1, but not fully so we do not support that

Comfigurator 3 is always getting enhanced with every version so it is possible that it may break with Comfort 1. At the very least you should not use any new actions that are supported only by comfort 2. The actions normally state the minimum firmware version

It is probably true that you should not add any new programming to Comfort 1. The last Comfort 1 was manufactured in 2005, and electronic components do have a maximum life, following the bathtub curve. That means that the failure rate will drop very rapidly to a plateau which should last many years, then will rise rapidly towards the end of the life. The life depends on the design (very good), the individual component quality (very good), and the number of components (a lot). The point is that although most Comfort 1 are still working well, in a number of years there will be more failures. It is recommended to upgrade to Comfort 2. This is much cheaper than a new system because you only need to replace the PCB with an upgraded Comfort 2 PCB and upgrades are discounted. The connections and wiring do not need to be replaced (well they do if the wires have deteriorated but that will happen whether you upgrade comfort or not). I believe it is worth the cost.



 Posted: Tuesday Aug 25th, 2015 01:55 pm
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slychiu
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Please note that Comfort 1 systems are not compatible with Comfigurator 3 with  new UCM/USB or ETH

The old Comfort 1 does not recognise the commands issued by Comfigurator 3 eg the scanning commands

Comfigurator 2 must be used for Comfort 1. This can be downloaded from http://www.cytech.biz/comfigurator_v2.html

If you are using UCM/USB, Comfigurator 2 does not support USB directly - it olny supprts Serial (COM) port. You can find out what serial port is assigned to the USB and use that COM port, or get a UCM to serial convertor

Last edited on Tuesday Oct 6th, 2015 11:04 am by slychiu



 Posted: Wednesday Aug 26th, 2015 04:48 pm
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NO NO NO
You CANNOT turn around after many years and tell me that comfigurator 3 is not compatible !
ALL of our comfort 1 installations ( and we have quite a few as it appears that there are very few UK installers left ) are programmed using C3.
We are aware of all of the limitations and have never had a problem - in fact as per other posts the C3 program appears to stabalise many of the issues that occurred with C2.
In fact I've just literally re-programmed a 10 year old basic comfort install using C3 as the customer had no record of the installer or files etc. For basic functionality there is no problem.
  



 Posted: Wednesday Aug 26th, 2015 04:52 pm
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slychiu
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What I should have said is  that we cannot get Comfigurator 3 to work with Comfort 1
When you log in, using UCM/USB, Comfigurator sends commands that are not recognised by Comfort 1

What UCM do you use?





 Posted: Wednesday Aug 26th, 2015 04:54 pm
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OK an old serial interface
!



 Posted: Wednesday Aug 26th, 2015 05:11 pm
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tech07
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We could not find a UCM01 so we could not check if it can work with Comfort 1
So a clarification is needed;
Comfort 1 and UCM/USB or UCM/ETH cannot work with Comfigurator 3. 
However (according to Home), Comfort 1 and UCM01 (photo below)  can work with Comfigurator 3



If you have Comfort 1 and UCM/USB then you need to use Comfigurator 2



 Posted: Wednesday May 10th, 2017 07:45 pm
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carlford
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Tech07

Are you pretty sure that Comfort1 will work with UCM/USB using comfigurator 3 ???  I have a comfort1 and have lost my UCM01 which is a rs232 interface and in dire need of another rs232 UCM01 or preferably a UCM that will interface to USB ???  Any thoughts ??  Thanks in advance,   Carl Ford

 



 Posted: Thursday May 11th, 2017 02:52 am
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ianh100
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Hi, I am pretty sure I have the rs232 board if you need one. Let me check in the loft in my box of comfort bits. You are welcome to it if I still have one.



 Posted: Thursday May 11th, 2017 03:16 am
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carlford
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Yes I need it if you still have one.  I am in the US  I can paypal you or I can send you a USPS International money order and after you get the $$ then you can ship it to me.  If you find one I want to pay you for it I would not take it unless I can pay you.  It wouldn't be right after you will be helping me out of a bad spot.  I recently finished 35 radiation treatments and am somewhat broken for the moment but I will be OK.  Anyway if you find one let me know how much and where to send the $$ or if you need it in another way just let me know how.  Thanks for replying and I'll keep my fingers crossed. Respectfully,  Carl Ford



 Posted: Thursday May 11th, 2017 03:17 am
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carlford
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Oh forgot my zip code is 40216 in the USA

Carl



 Posted: Thursday May 11th, 2017 07:15 am
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carlford
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tech07

I misstated that I was trying to make sure comfort1 using comfigurator2 will work with ucm/usb ??? as quoted just below the pic of the rs232.  just trying to clarify about the usb usage.  I do realize that windows will stop the usage of comfigurator2 but for now a minimal install on a laptop will do for reprogramming issues.  This will probably outlast me and that's where I'm going.  Thanks for your help.   Carl Frod



 Posted: Thursday May 11th, 2017 07:42 am
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slychiu
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according to that post UCM/usb works with Comfigurator 2. However Comfigurator 2 does not recognise USB so you have to select the COM port which the USB driver takes



 Posted: Thursday May 11th, 2017 08:01 am
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carlford
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so the ucm/usb will work with comfort1 with comfigurator2 if the pc usb port is reconfigured to comm port.  So what is the correct ucm/usb to use ??  Thanks for looking as I know you probably have lots of other things than this old stuff to do.

It does though look like there are a few other clients that are interested in keeping their current setups alive.  At least until Windows overcomes.  Thanks and have a good day. Carl Ford 



 Posted: Thursday May 11th, 2017 08:18 am
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carlford
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Here's another way to look at this.  Suppose you have a pc that had no serial port could you configure a usb port to say a comm2 port (using device manager) and then with the right ucm/usb comfigurator2 would work since it requires a comm port.  Would this be  work around for a bad ucm01 ??? again this is a comfort1 system. The other way would to be use a usb to serial converter and use ucm01.  but then the original problem of bad ucm01's is not overcome.    just food for thought.  Respectfully,  Carl Ford



 Posted: Thursday May 11th, 2017 09:28 am
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slychiu
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using device manage to assign COM port should work but I dont understand how you want to get arpound a bad UCM01
You need a working ucm, a bad one will not work



 Posted: Thursday May 11th, 2017 07:14 pm
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carlford
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I want to get around the rs232 one.  Since there are no more of them but there seems to be more of the ucm/usb. The work around is for anyone else that ends up in my situation with no comfort1 access.  Thank you  Carl



 Posted: Tuesday Jul 11th, 2017 08:22 pm
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carlford
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I finally got back to the comfort1 and am using comfigurator3 with good results except for the scanning thing and a few status indicators not working. Any way to stop if from doing it's own scan ??? If not I still want to thank everyone for helping me out. Carl



 Posted: Wednesday Jul 12th, 2017 09:38 am
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slychiu
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This topic is addressed here http://www.comfortforums.com/view_topic.php?id=4686&forum_id=73&jump_to=22205#p22205



 Posted: Wednesday Jul 12th, 2017 05:17 pm
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carlford
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Got it and again thanks Carl



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