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No voice on keypad
 Moderated by: slychiu
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 Posted: Tuesday Jan 7th, 2014 01:04 pm
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ArtIntelli
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Good day. Please assist. I have a Comfort II Ultra with Firmware Version 7.046, a KP04 LCD 1.019 & a UCM USB with Firmware Version 7.028. After a lightning storm the voice is gone and the keypad says "NO TEXT DATA DOWNLOAD ABORTED".

When attempting to upgrade the vocabulary (It is myma36 now, I have tried to upgrade to 36 & 37 with the same result) I get error "Vocabulary Upgrade failed with error code 6. Please try Vocabulary Upgrade again.

When attempting to upgrade the Sentence Tables I get error "Sentence Upgrade failed with error code 17. Please try Senence Upgrade again."

Thank you
David



 Posted: Tuesday Jan 7th, 2014 01:26 pm
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slychiu
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It looks like the lightning may have damaged the voice in flash, I am afraid
You can return the comfort pcb for repair or you can buy the Dsp section (right half of the pcb)
Please send an email to support@cytech.biz



 Posted: Tuesday Jan 7th, 2014 01:39 pm
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ArtIntelli
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Hi there.

Thanks for the rapid response! I feared as much. I will ask my client what he wants to do.

David



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