Comfort Automation/ Security System Forums > Support > Comments, Suggestions & Feedback > Remote access in and out - service |
Comfort Automation/ Security System Forums > Support > Comments, Suggestions & Feedback > Remote access in and out - service |
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Home Comfort Distributors
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If we have set up remote IP access is it possible for Comfort to send out a regular fault report. I'm thinking of other equipment that we install such as NAS drives and Service switches etc where by we get a daily (or weekly depending upon how we set it up) basic fault report. Such a set up would promote the idea of a service contract as we could provide a minimal charge for the basic monitoring. |
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slychiu Administrator 
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It is possible to send a report to an IP address But what faults are you thinking of sending? Comfort has no Faults, only installers have faults  |
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wexfordman UCM Pi Users
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Coule perhaps this be used for sending alarm reports, for example push notifications when an alarm is activated etc ? This would be a fantastic feature to add to comfort. My own set up for example, I have no landline, I have broadband provided via a fixed wireless solution, and I dont wish to pay for a gsm top up solution using gsm dialer. As I have an ethernet connection via the ethernet ucm, then it would seem to make sense to use this as the route to report alarms etc rather than having to have a seperate device (landline or gsm) which requre an adidtional subscription (landline rental or gsm rental/topup). Regards, Eamon Last edited on Thursday Aug 15th, 2013 02:00 pm by wexfordman |
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Home Comfort Distributors
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Hum ! |
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Home Comfort Distributors
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Our business is heading towards remote monitoring We do it all the time for SKY boxes so we can remotely switch off and on the power when the SKY box locks up. We get regular reports for all the remote devices we set up So if its CCTV we get a weekly report on the drive useage I suggest for comfort Weekly report check - may be we do - battery check - fault log - useage log! Then as wexford says an instant report - power down - tel down ! - comms failure - alarm Etc etc etc Can you advise on the code needed to set this up and ill have a go |
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Home Comfort Distributors
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The business advantage of this is that we can sell the service - it will mean that existing Comfort units are bought up to date with ethernet UCM (I would say that 85% + of the comfort installations that we have on our books don't have an Ethernet UCM). The service would form the basis of a low cost service agreement. |
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Ingo UCM Pi Users 
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Why not add to the weekly report a Firmware section. Report on what the user has and if an update is available then you could offer it to the user to upgrade all his devices. Some vendors have a 'Call-Home' feature. Perhaps Comfort could have something similar. Ingo Last edited on Saturday Aug 17th, 2013 07:42 pm by Ingo |
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slychiu Administrator
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Thanks for the suggestions when we add the email capability to the UCM, then it will be possible to send a number of reports |
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Home Comfort Distributors
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When is the email capability likely to be available? Would this be a dedicated UCM ? |
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ident Administrator 
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we are workin feverishly on it It will be a new version of the UCM/ETH |
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Home Comfort Distributors
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OK So are yo intending to have UCM ETH and UCM ETH Email Or are we talking about just ONE single Ethernet UCM that can send e-mails as well ! |
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ident Administrator
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Just one product thats all |
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juwi_uk Member 
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So I'm still confused. Does this need new hardware then or is it going to be a firmware update ? |
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ident Administrator
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It should be another ethernet plug in to replace the ETH02 |
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wexfordman UCM Pi Users
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Is the plan to have it just for email, or would some form of push notification also be available for iPhone android app? |
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ident Administrator
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Just the email sending function will be supported by the new module If you mean Notifications for the iphone and android apps, not at the moment, that is more complex and is a function of the app, not the Ethernet interface Last edited on Saturday Aug 24th, 2013 08:56 am by ident |
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wexfordman UCM Pi Users
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In theory would it be possible to add that functionality to the app afterwards or would it be something you would look at? With email, I just find that you will tend to miss notification as you don't immediately address and email when it comes in, as it is a regular occurrence, whereas with am alarm notification you would react to . Just not sure if email notification is a full solution for something like security? |
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juwi_uk Member
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Definitely not guaranteed delivery for sure. |
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juwi_uk Member
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What else is new about this "eth/3" module; it must be because of more than just email. Newer/faster chipset, more memory? |
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wexfordman UCM Pi Users
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Yep, email is fire and forget, so of it doesn't get read, no follow up. In an ideal world, if I was developing a new bit of hw or feature, I would link it to some sort of app or server where you had a watchdog alarm and then also your normal security alarms etc. You would not be able to have a watchdog reporting from comfort direct to the phone app as loss of coverage or service would cause the watchdog to activate, but if you were to have it report to a cytech server which the ap checked in on when it was in coverage. Might even be able to do something like that with email from comfort to a server. Maybe I'm waffling again though, sorry Last edited on Saturday Aug 24th, 2013 10:07 am by wexfordman |
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slychiu Administrator
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An app with notification may not be guaranteed to get delivered or read, depending on coverage, network issues etc Notification feature for iPhone or android probably would not be a free feature as it is more complex Would you be willing to pay for this? And how much eg £10 a year ? £20 a year ? £40 a year ? |
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wexfordman UCM Pi Users
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Hi slychiu, I would be willing to pay 20 euro per year for it. Your point about the coverage for example being out of coverage would mean it would not report could be overcome by for example have comfort report to a server, and then being able to have a few devices accept push notifications from that server? That way for example we would have two or more devices (myself and my wife) getting notifications and if we were out of coverage or battery dead we would either get the notification from the server when our phone came back into coverage |
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ident Administrator
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Right now you can have alarm notifications by SMS using the uCM/GSM which would have better coverage |
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wexfordman UCM Pi Users
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Actually, just thinking about this, would the new etc board be able to directly talk to a sonos system for example? |
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ident Administrator
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You dont need the new board to talk to other systems The UCM/Universal with ETH02 interface is able to interface with 3rd party devices that have a known protocol The normal UCM/ETH02 can be used to talk to systems that can be programmed to comunicate using Comforts protocol Any replacement module will also be able to do the same as ETH02 |
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