Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Keypad > KT03 - Strange behaviour when pressing a key |
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agenor Comfort Installers
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Greeting, every once in a while the following problems with the KT03 Touchscreen Keypad (firmware 2.013) occur:
These problems seem to be related to the calibration of the KT03 device. We performed a touch screen calibration on the "Setup/CALIBRATE" page with a sharp object. The calibration went fine, judging by the feedback of the device ("OK"). These problems do not occur very often, but they do occur. We are using Comfigurator 3.4.4.0 The bar code on the KT03 device is: C033113 |
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ident Administrator
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We are investigating if this can be found in our own units A solution is to use larger buttons so the effect of touch accuracy is less Comfigurator 3.6.3 will have default KT03 template buttons that are larger and easier to press There will be newKT03 firmware also released soon |
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ident Administrator
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We found a possible cause of pressing the wrong button In the default home page there are no visible borders around the buttons but the buttons are actually close to overlapping as you can see from the screenshot. The red line is the border around Control which you can see is very close to the Panic button below Hence if you touch the bottom of the Control button, it may overlap with the Panic button and may activate Panic Instead The solution is to show a border or to reduce the size of the button to avoid overlap Attachment: homeBorder.png (Downloaded 16 times) |