| Posted: Monday Nov 13th, 2006 07:07 am |
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We have our service tel no in a number of comfort units and find that evry so often certain units dial out when 'security off' i thought that this was probably the alarm typoe settings however i had this happen on our office set up yesterday - i enclose ccl file and event log any ideas? Attachment: MOde change.clg (Downloaded 3 times)
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| Posted: Monday Nov 13th, 2006 07:08 am |
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| Posted: Monday Nov 13th, 2006 08:15 am |
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adlim
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From what I see from the log file, there is a section which explains why the system dialed out:
11/12 09:02 Alarm Type #IntruderAlarmAud (1)
11/12 09:02 Alarm Type #Abort (20)
11/12 09:02 Sign in - User #1
11/12 09:02 Mode Change #Security Off
11/12 09:04 Dial Number #1
As you noticed, there was an Intruder Alarm. However, the alarm was cleared by signing in before the system could dial out. 2 minutes later, the system dials out (possibly after the event log). When that happens, Comfort is no longer in alarm, but in Security Off mode already. Hence, the dial out is not caused by the change in mode but rather the intruder alarm.
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| Posted: Monday Nov 13th, 2006 10:08 pm |
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OK
So the only way of stopping this event is to take the telephone number out of the alarm type setting - Intruder alarm.
Its odd how things esculate - over the past few days this situation has occured several times from several different systems. I believe each situation is due to the same 'problem' is there any way around this?
I obviously dont want to remove the dial out from the intruder alarm!
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| Posted: Tuesday Nov 14th, 2006 11:50 am |
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ident
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Going further back in the event log , the Intruder Alarm was caused by an Entry Alert by Entry Door, then Office Movement, and failure to sign in before entry delay timeout, hence the alarm
It is not a problem in the system, it is behaving exactly as it is supposed to
Why would you want to remove the telephone number from the system?
When the system calls out and you sign in, it will play the alarm history which will announce the events which led to the alarm activation, so the events reproduced below would be heard
11/11 20:38 Mode Change #Night Mode
11/12 09:01 Zone Activation #EntryDoor (1)
11/12 09:01 Alarm Type #EntryAlert (10)
11/12 09:02 Alarm Type #EntryWarnAlarm (21)
11/12 09:02 Zone Activation #OfficeMovement (2)
11/12 09:02 Alarm Type #IntruderAlarmAud (1)
11/12 09:02 Alarm Type #Abort (20)
11/12 09:02 Sign in - User #1
11/12 09:02 Mode Change #Security Off
11/12 09:04 Dial Number #1
11/12 09:06 Dial Number #1
11/12 09:08 Dial Number #1
11/12 09:11 Dial Number #1
11/12 09:11 Remote Signin - User #1
11/12 10:26 Sign in - User #18
11/12 11:25 Reset
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| Posted: Tuesday Nov 14th, 2006 09:39 pm |
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OK
Why would the customer want to receive a telephone call from Comfort to tell them "security off" or rather ...... the sequence of events as described in your last post?
If some one has entered and not signed in quick enough and there is an entry warning alert and they have subsequently signed in OK e.g. security off why continue to dial out?
Anyway the point being that in order for it to stop doing this (remenber this is the service tel no it is calling) I just remove the tel no from entry alert - - correct!
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| Posted: Wednesday Nov 15th, 2006 01:52 am |
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ident
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Once an intruder alarm occurs Comfort has to dial out, even if the alarm was subsequently disarmed, if just to inform that tsomething happened.
A possible innvovation for the future would be a Stop dial action which could be used in the Abort Alarm Response
Removing the telephone number from Entry alert would do no good. the dialout was for Intruder.
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