Comfort Automation/ Security System Forums > Products > UCM > Ethernet UCM/ETH03 > Problems using UCM_ETH direct to PC firmware upgrade |
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gaynorc Member
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Today I tried to upgrade my UCM-ETH 6.002 using the "direct to PC". My UCM is connected to the house wired intranet using a fixed IP address and port number 1002. (It is the second UCM-ETH on the system). The progress box appeared, but no progress. Then it reported a communication failure. That failure persisted and was reported on all the keypads. I tried again after a short break (as per instructions ), but same response. Further attempts without powering down or resetting achieved the same result. Powering down, resetting, etc. did not resolve the issue. Finally I retrieved my other UCM-Serial and did the upgrade with the programming cable. Clearly I would prefer to rely on the new upgrade methods which avoid opening up units etc. So I would like to resolve this problem. Some questions: The UCM-ETH ID is set at 3. Must it be set at 1? The ETH connection is via the home CAT5 100 mbs cabled network. Are there any issues here (timeout settings?) Any Norton Anti-Virus issues known of? Thanks in advance. |
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juwi_uk Member
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Presume you are using the latest Comfigurator version? J |
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gaynorc Member
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3.4.4.0, fresh off the server! |
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tech07 Administrator
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UCM can be any ID from 1 to 8 as long as it is connect direct to the PC There should be no problem with the CAT5 cable The earlier version 6 UCMs like your 6.002 did not have the error handling used in the later versions Since you have upgraded the UCM/Ethernet (latest firmware is UCM 6.012), please try again. |
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gaynorc Member
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Thanks for this input. (1) The ID issue - the UCM Manual states that "SW7 (RS485 ID) should normally be set to 1 according to table 1.1 (Shunts A,B,C inserted) if this UCM is used for reading/writing Comfort configuration file. By convention, UCM ID=1 is reserved for reading/writing Comfort configuration file using Comfigurator, because when this UCM ID is disconnected, Comfort does not report “Communications Failureâ€, while with UCM IDs 2 to 8, communications failure will be reported". Hence my question concerning the error "Communications Failure". So I understand from your answer that you consider it does not matter which ID I have set for direct upgrade. (2) When you say "direct connection" I assume this includes routing through a network hub/switch? Thanks Last edited on Thursday May 17th, 2012 08:39 am by gaynorc |
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slychiu Administrator
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gaynorc wrote:
UCM default ID is always set to 1 when delivered from the factory However it does not matter if you set the ID to a higher number But you must make sure that the UCM ID is addressed, ie less than or equal to the Number of UCMs in Comfigurator Modules and Settings The D9 (RED) and D10 (Green) leds on the UCM must both be blinking. (2) When you say "direct connection" I assume this includes routing through a network hub/switch? Yes, connection through a hub or switch is also considered a direct connection |