Moderated by: slychiu, admin |
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wiredhome Comfort Distributors
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How do i get the serial number for the usb ucm this is urgent if anybody can get back to me today i am trying to use it now instead of my old ucm05 as i have forgotten my serial/usb lead and i am out of the country |
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CYMD Member
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open comfigurator and click options-settings-ucm connection select usb in UCM Interface, then you can see usb number |
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wiredhome Comfort Distributors
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hi thanks for the post i am doing exactly that but when i drop down the serial number box it's blank any ideas |
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ident Administrator
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That means that the USB driver has not been detected You should be able to see the USB serial number in the dropdown box. When you first plug in the USB cable from the UCM/USB into the computer, you should get a message that new hardware has been detected and it should ask you to install the driver If you have your computer connected to the Internet (recommended) then the driver will be downloaded automatically. If not then you can browse for the driver when asked to, and browse for the folder Program Files\Cytech\Comfiguratror\USB Driver The driver installation will continue If the message did not appear it may be a corrupted version of the driver. Go to Control Menu, System, Device Manage in Windows, look for USB Driver and delete the FT232 driver. Then plug in the UCM/USB cable again This is all explained in the UCM Manual http://www.cytech.biz/ucm_manual.html?category_id=107 |