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Comfort not answer phone
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 Posted: Sunday Feb 20th, 2011 02:27 pm
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pslkft
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I am on ENTRY, trying to remote access to the user menu, but the COMFORT doesn't answer or ask me sign in, even after 10 rings i have configured.

My phone line split to one ASDL, another one to Comfort Tel in, then TEL out connect to the house phone.

ASDL is working ok, house phone is also ok.

When there is Alarm, Comfort also correctly dial the to my handphone. But just that i can't do any remote access.

Please advice.

Thanks
//ps

Last edited on Sunday Feb 20th, 2011 11:01 pm by pslkft



 Posted: Monday Feb 21st, 2011 04:57 am
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slychiu
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Sometimes the house phones have a problem which prevent the system from answering
Disconnect the house phones from TEL out and see if the system will answer the call



 Posted: Monday Feb 21st, 2011 01:17 pm
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pslkft
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Hi Chiu

I tried:
- Unplugged phone, not working
- Unplugged TEL OUT, not working too.

Any other possibility?

Thanks
//ps



 Posted: Monday Feb 21st, 2011 01:24 pm
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slychiu
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The Comfort PCB is probably faulty. Comfort I Entry version was phased out more than 6 years ago. Please return it for repair or upgrade



 Posted: Monday Feb 21st, 2011 01:40 pm
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pslkft
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Hi Chiu

Please provide contacts in KL for the upgrade. Is it Schneider or Kontakt?

Thanks
//ps



 Posted: Tuesday Feb 22nd, 2011 06:56 am
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slychiu
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You can return the board to whoever you bought it from originally. Any Comfort dealer whould be able to accept the board for repair/upgrade.



 Posted: Tuesday Feb 22nd, 2011 06:59 am
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pslkft
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The company e-Vision originally i bought from no longer exist! which dealer you will recommended?



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