| Posted: Tuesday Aug 17th, 2010 08:23 am |
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ninotorres
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I'm building a new Comfort system. Currently there are 2 keypads and one PIR in the installation.
Everything seems to be operating normally until I tried to Arm the system and get and error that "Zone Z" is having trouble. I cannot find what "Zone Z" is to troubleshoot the issue.
I suspect that the fact that I don't currently have a Siren and a telephone line attached to system might have something to do with it. If so, how can I go ahead with installation since I'm not able to have Siren and Phone at this phase?
Thanks
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| Posted: Tuesday Aug 17th, 2010 08:53 am |
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slychiu
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Can you do a security check F3,2 which announces all the open zones
If you have no telephone you will hear "PHone Trouble" unless you check "Ignore Line Cut" in Modules and Settings
Not having siren should not cause trouble, but make sure you shunt the SRNTMP header on the Comfort PCB
What firmware are you using?
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| Posted: Tuesday Aug 17th, 2010 09:58 am |
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ninotorres
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Thanks for your quick answer.
"Ignore Line Cut" is activated on the config and thought that will be enough to deal with the fact that I don't currently have a Phone Line attached to the system. Is that enough?
SRNTMP has the shunt on it.
Firmware is 5.169 (other system information on the attached image).
I forgot to mention previously that I have also a UCM/Eth attached to the system, but I think that should be irrelevant to this error.
Attachment: System Information @ 2010.08.17.png (Downloaded 37 times)
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| Posted: Tuesday Aug 17th, 2010 11:33 am |
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slychiu
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Can you do Security Check F3,2 and hear what are the open zones announced?
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| Posted: Tuesday Aug 17th, 2010 08:57 pm |
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ninotorres
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I did the test you asked for and I'm not sure on the results 
I didn't hear anything on that test. The KeyPad just says it will do the Security Test and then nothing else. No zones are listed.
How much time should the test last? I waited for 1 or 2 minutes and nothing came out the Keypad.
Thanks for your help.
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| Posted: Wednesday Aug 18th, 2010 01:30 am |
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slychiu
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The security check announcing nothing means that no zones are open so the zone z is not an open zone which prevents the system from arming
When you press the arm button, you say that zone z is displayed on the keypad. What does the keypad announce at this time?
Press # to force arm the system. does it arm?
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| Posted: Wednesday Aug 18th, 2010 07:31 am |
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ninotorres
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Forcing arm doesn't work, same message.
"Falha Armar Segurança"
and then
"Zona Z"
(that will be in English for those not fluent in Portuguese  )
"Failure Arming Security"
"Zone Z"
My main question from the beggining is that I don't have any 'Z' zone configured anywhere. So I thought it should be some kind of "special" zone.
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| Posted: Wednesday Aug 18th, 2010 07:41 am |
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slychiu
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Can you send your cclx for for us to check
Also can you read the event log , save it and send to support@cytech.biz
You should also upgrade the firmware to 5.183, see attachment at http://www.comfortforums.com/forum79/1784.html
The problem may not be a zone called Z, it may be something else which is not shown by the translation
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| Posted: Wednesday Aug 18th, 2010 06:46 pm |
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segurant
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ninotorres escreveu:
Forçando o braço não funciona mensagem, mesmo.
" Falha Armar Segurança "
e , em seguida,
"Zona Z "
(Que será em Inglês para aqueles que não fluente em Português )
" Falha na segurança do Armando "
"Zona Z "
Minha pergunta principal desde o inÃcio é que não tenho qualquer "zona Z ' configurado em qualquer lugar. Então eu pensei que deveria ser uma espécie de " zona "especial".
Penso que o problema tem a ver com o armamento, consulte o arquivo .Attachment: zona z.jpg (Downloaded 26 times)
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| Posted: Thursday Aug 19th, 2010 07:42 pm |
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ninotorres
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Great this was it. It's working now.
Thanks Segurant
I'll upgrade the firware anyway.
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