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keypad not working

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Posted: Thursday May 29th, 2008 09:36 am

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nmcgibbon
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Joined:	Wednesday May 28th, 2008
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I only have one keypad and after power up in beeps briefly, and led ac flashes once, you can press a few buttons and it beeps but then stops working. It won't acknowledge any buttons and all leds are off. I have tested all cables and checked all jumpers and all is good but it still won't work, hep!

Posted: Thursday May 29th, 2008 11:59 am

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admin
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Joined:	Saturday Mar 3rd, 2007
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The problem is not the keypad. The red and green leds on your Comfort are both turned on steady. This means that there is a mismatch between the Comfort firmware and the File System that you have transfereed to Comfort.
This locks up Comfort until you transfer the correct file system, hence the keypad will not do anything.
In Comfigurator, check the bottom right to see the file system which you have open

The File Systems and their firmware relationships are:

Comfort II Ultra -- File System 34
Comfort II OPT --- File System 31
Comfort I Ultra --- File System 24
Comfort I PRO --- File System 18

When you open a New File (File > New) there is a window to select thhe Comfort firmware. Make sure you select the Comfort model that you have

Nevertheless if you try to transfer the wrong file system ther is a warning message that you are trying to transfer an incompatible file system into Comfort.

Why does the software allow this, you may ask? There are circumstances where an installer may want to transfer a configuration for another Comfort which has a different file system.

If you have a Comfort I, you may not be able to sign in with Engineer Code when the file system is wrong. You will have to download Comfigurator 2.1.2 from http://www.cytech-technology.com/temp/software/Comfigurator2.1.2_Single.zip
which allows User code to authorise the transfer process

Posted: Thursday May 29th, 2008 12:59 pm

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nmcgibbon
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I have downloaded the file you sent thank you, and now i can download to the unit but my keypad still does'nt work and i'm unable to recieve a call from the door station across the gsm module to a mobile phone, i have put a sim card into the unit and tried to dial into the unit but it says that it is not available, having problems!

Last edited on Thursday May 29th, 2008 01:01 pm by nmcgibbon

Posted: Friday May 30th, 2008 04:14 am

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hendy
Cytech

Joined:	Wednesday Sep 19th, 2007
Location:	Singapore
Posts:	221
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Keypad still doesn't work? Same symptom?
Check that the number of keypads in Comfigurator > Modules & Settings is set to 1.
Check that the KA/KB are connected to KA/KB on the comfort panel, not mistakenly swapped.

Have you set your UCM/GSM ID at SW7? I believe you have one UCM05 for programming the system with ID 1 (SW7 A, B and C are all in closed position) so you can set your UCM/GSM ID as 2 (A open, B and C both shorted). Then put number of UCMs = 2 inside comfigurator. Don't forget to define UCM02 as GSM type under Names > UCM's so you can use the sms feature as well.

There is a documentation regarding UCM/GSM that you can find at:
http://www.cytech.biz > product info > manuals.

Posted: Friday May 30th, 2008 10:17 am

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nmcgibbon
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All is good thank you, file system wrong was 31 needed 34, thanks for your help

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