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 Posted: Monday Apr 5th, 2010 12:20 pm
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ident



Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
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When you press the Away button to arm the system, the keypad will announce any open zone that is preventing the system from arming

If all zones are closed, the keypad says "Please exit".. and allows you  to leave the house and close the front door
Once the front door is closed, the system will check all zones dfor 6 seconds, and if no further zones are open, the system arms to Away Mode. If any zone is open during that final 6 seconds there is an ARM Failure

This could be caused by a zone becoming open. perhaps due to a zone fault or wiring problem or a  magnetic contact that is losing its magnetism or too high resistance of the wiring.

Your PIR causing the Front door to announce open is suspicious and indicates a problem on the zones, Resetting Comfort and removing the batteries is not the solution. The problem seems to be intermittent so resetting comfort allows you to check it a little later when the zones may have restored

I assire you that Comfort will not detect zones open when they are not so.

I suggest you upgrade the firmware to 5.183, NOT because the current firmwar 5,145 caused this problem. but because the new firmware records the zone which caused the Arm Failure, This may help you to find the zone responsible for causing the arm failure. see see http://www.comfortforums.com/forum79/1784.html

Can you also read the event log and send to suport@cytech.biz so we can try to help you to find the cause of your problem

Anyway did you know that even after you left the house you still could have armed it remotely by dialing in , entering your code and arming remotely to away or vacation mode




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