View single post by caravanboy
 Posted: Saturday Jan 5th, 2019 05:57 pm
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caravanboy

 

Joined: Wednesday Mar 8th, 2017
Location: United Kingdom
Posts: 130
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Hi, over the recent holiday period I had another incident related to my above issue (SMS messages not always sent during/after power failure) and this leads me to believe it is definitely a Comfort bug. My system is configured to send custom SMS messages in the event of a power failure and should also send a standard Power failure alarm messages. The behaviour I saw was as follows:
We had a power failure at 3:45am 22nd December when the system was in night-mode. I got out of bed to sign-in and acknowledge the power-failure alarm. We received no SMS messages at all (standard or custom). Messages were not received by either my mobile or my wife's (two different mobile network providers).

A few minutes later (~3:48am) I sent a custom Control SMS to Comfort and I successfully received a reply, so it was still sending those types of SMS test messages okay.

As I've always had unreliable Comfort SMS issues around power failures I thought nothing of this until a few days later. On the 27th Dec I accidentally triggered an Intruder alert in Night Mode late in the evening. Both my phone and my wife's then received several standard SMS messages about the power failure from 5 days earlier, plus a text about the Back Door being opened (i.e. the cause of the alarm in Night Mode). I'm not sure why the event log also such a lot of "Remote Signin - User # SMS Acknowledge" messages?

So, since Comfort had sent lots of other custom SMS messages in the meantime (e.g. every time my gate opens) this implies that Comfort must have had these standard Power Failure alarm SMS messages stuck in some sort of internal queue and the intruder alarm condition caused it to flush this queue. If so, that must be a bug? 
The custom power failure/restore SMS messages still never did arrive. I have other custom responses that send SMS messages in the event of non-intruder alarms like Line Cut/Restore and they seem to work okay (and we have had a lot of line cuts due to broadband fault repairs).

Another odd thing also occurred with this intruder alarm: I had missed the phone call from Comfort (on my mobile) but I was pretty much immediately signing in on the Comfort keypad to cancel the alarm. It announced “Back door” (which was the contact that had triggered) then there was a very long silence, perhaps as long as 60 seconds, or more, then it eventually announced “Security off”. That also seems very odd.

I've pasted the relevant parts of the event log below and also attached a picture of the messages received. Can anyone see any issues? I could send my config by private message to Cytech if this will help investigation.

12/21 23:18 Sign in - User # Keypad
12/21 23:18 Mode Change # Night Mode
12/22 03:44 AC Fail 1
12/22 03:44 Send SMS Custom Message # 3  ["Powercut Detected" message]
12/22 03:44 Dial Number # 2
12/22 03:44 Send SMS Custom Message # 6  ["Power Restored" message]
12/22 03:44 Dial Number # 2
12/22 03:44 AC Restore 1
12/22 03:44 AC Fail 1
12/22 03:44 Alarm Type # PowerFail (8)
12/22 03:44 Send SMS Custom Message # 3
12/22 03:44 Dial Number # 2
12/22 03:44 Send SMS Custom Message # 6
12/22 03:44 Dial Number # 2
12/22 03:44 AC Restore 1
12/22 03:45 Sign in - User # 1
12/22 03:45 Sign in - User # 1
12/22 03:45 Mode Change # Security Off
12/22 03:45 SMS Dial Failure # 12
12/22 03:45 Sign in - User # Keypad
12/22 03:45 Mode Change # Night Mode
12/22 03:45 SMS Dial Failure # 12
12/22 03:45 SMS Trouble ID # UCM 2
12/22 03:45 SMS Restore ID # UCM 2
12/22 03:46 SMS Trouble ID # UCM 2
12/22 03:46 SMS Restore ID # UCM 2
12/22 07:25 Sign in - User # System Response
12/22 07:25 Mode Change # Security Off
...
12/27 23:13 Sign in - User # Keypad
12/27 23:13 Mode Change # Night Mode
12/27 23:26 Alarm Type # Intruder (1)
12/27 23:26 Zone Activation # BackDoorContact (1)
12/27 23:26 Restore - Zone # BackDoorContact (1)
12/27 23:26 Dial Number # 1
12/27 23:26 Remote Signin - User # SMS Acknowledge
12/27 23:26 Dial Number # 2
12/27 23:26 Sign in - User # 1
12/27 23:26 Alarm Type # AlarmAbort (20)
12/27 23:26 Sign in - User # 1
12/27 23:26 Mode Change # Security Off
12/27 23:26 Remote Signin - User # SMS Acknowledge
12/27 23:26 Dial Number # 3
12/27 23:28 Dial Number # 1
12/27 23:28 Remote Signin - User # SMS Acknowledge
12/27 23:28 Dial Number # 2
12/27 23:28 Remote Signin - User # SMS Acknowledge
12/27 23:28 Dial Number # 3
12/27 23:29 Remote Signin - User # 2
12/27 23:29 Remote Signin - User # 2
12/27 23:29 Dial Number # 1
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:29 Dial Number # 2
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:29 Dial Number # 1
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:29 Dial Number # 2
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:29 Dial Number # 1
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:29 Dial Number # 2
12/27 23:29 Remote Signin - User # SMS Acknowledge
12/27 23:33 Sign in - User # Keypad
12/27 23:33 Mode Change # Night Mode

Attachment: Mobile messages received 2018-12-27.jpg (Downloaded 72 times)
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