View single post by burtonjk
 Posted: Tuesday Mar 20th, 2018 01:49 pm
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burtonjk

 

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It is the SmartThings Thing that represents the Comfort zone that is freezing/sticking. The problem is unique to Comfort Things (other Things continue to function during these issues), so it is not a general SmartThings cloud issue.
I am looking to diagnose where the problem lies. I can see what is/isn't happening in the SmartThings logs and on the Comfort Comfigurator.
What I can't see is what is happening on the Pi as I can't download any logs from the UHAI page.
I will do more detailed troubleshooting in the coming days, but I am interested to know if I am alone in these types of issues. If so, I would tend to suspect my own network connectivity or Comfort UCM.
Thanks
Jim
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