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| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5500 |
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The best way to get accurate time is to use the UCM/ETH03 with Internet time sync, sends emails and enables the use of the Comfort app to access. Your customer may like to upgrade to get these features for his 3 year old system
If not go to Configuration > Modules and Settings > Time Adjust and enter a value in seconds which compensates for the time innaccuacy for 1 day. eg if the time is faster by 10 seconds a day then enter +10. if it is slow by 10 seconds then enter -10
2. the system sometimes (sometimes even several times a day) looses voice
Do you have to upgrade vocabulary or just reset the system when it loses voice. If the voltage is detected to drop below a certain value the system disables the voice until it is reset
3. dialling in while the system is armed in away mode should get answered by the system and allow control after entering ID. However, sometimes the call is answered, but there's only silence (entering ID "blindly" doesn't work)
Can you press * and the code and #?
The system may be silent if there is a lot of noise in the background
This is part of the algorithm for detecting caller hang up
But you should be able to sign in
4. doorphone calls while in away mode should forward the call to our client's mobile number, but it doesn't work any more (this problem is pemanent)
Can you send the cclx file to support@cytech.biz? This should be a programming issue
I suggest that you upgrade the Comfort and UCM to the latest version 7, as well as Comfigurator as some of the issues may be ones that are fixed or improved by the later firmware
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