View single post by hickeyr
 Posted: Monday Jan 5th, 2015 01:49 am
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hickeyr

 

Joined: Thursday Jan 1st, 2015
Location: United Kingdom
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Hello, thank you for responding.  I've tried to check the Comfort Panel, but unfortunately there is a panel directly underneath it, and is obscuring the details.  The previous owners did tell us that is is a Comfort Pro and not a Comfort II system.
Can we download any Comfigurator software, or does it have to be a particular version? They did send us the latest version of the configuration file and the below is the file information from the header.  We could not find this version on the website, so can we use the latest version and is it backwards compatible?  They did leave us a UCM adaptor to be able to connect directly to the Comfort box.
<FileInfo CreatedBy="Comfigurator" Version="3.1.9.0" DateTime="2014-12-01T16:14:01.9248047+00:00" />
Attached is a picture of the kepads we have installed, and the Program Worksheet / Action Codes booklet is for FS18 /v4.1.4.1
We also just discovered that they have also left the Answer Machine functionality enabled on the Comfort box (despite telling they had switched it off) so we are keen to stop Comfort answering the telephone as it still has their names associated with it.
Thank you for any help you can provide.  If I send you the CCLX file, would you be able to help me configure the file the details and send back the amendments I would need to make, or is the Comfigurator application easy to use, once we have downloaded and installed it.
Kind regards, Becky

Attachment: Keypad.PNG (Downloaded 21 times)

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