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Setting dial out to yes in (25) Doorbell under alarm types and checking and un-checking dial out delay. Has the universal dial out delay timer been moved or is it now obsolete?Dial Delay is in Telecoms > Dialing
We have set the dial delay to 3 seconds
On dial-out test there is a message "Please Hang Up"Do you mean that it did dial out to the phone using GSM and the voice said "Please Hang Up". Otherwise where did you hear this voice?
The voice is heard on both the internal phone and also on the Keypad there is no indication of a successful dial out
The system dials out by GSM as a backup when there is no line
You must add or detect a UCM/GSM in the Modules Tab, and the number of UCMs must be the same or higher than the UCM/GSM ID
So if the UCM/GSM ID is 2, the Number of UCMs must be 2 or higher if you have other UCMs.
There are 2 UCMs on the system. Both are registered. We rescanned to make sure we had made no setup error. The amount remains unchanged and the GSM is registered.
The UCM/GSM D9 (red) and D10 (green) leds must both be blinking to show that it is being polled by Comfort. Otherwise it is not communicating with Comfort due to IDÂ issues
They are both blinking
Program the mobile phone in 2 numbers - as Voice Phone and as SMS phone type for testing
There is only one contact number. It is assigned in location 1 as SMS and location 2 as Voice. The Doorphone Alarm was programmed to dial the voice only. On selecting SMS (location 1) under doorphone alarm settings there is no change.
Do a dial test. The system will dial to the GSM phone, and then send an SMS saying "Dial Test"
This tests that the GSM is working
There is no result
For doorphone dial out in away mode, the Dialout for dorphone alarm type must be checked and ALSO the correct phone index (any of 8 phones) associated with the mobile phone must be checked
They remain correctly checked
If you have no phone line, go to Alarm Types > Non Detector alarm. in 4 - Phone Trouble, set the alarm to Null (blank). That means phone trouble will not happen.
Then uncheck Ignore line cut. This step will allow you to use a local phone to answer the doorbell even if you have no phone line. If you dont use a local phone, then never mind
This remains blank. We do get a phone trouble message on lifting the internal phones, but overlook this as there is no use for them except for answering the doorphone. The suggested setting does however stop phone trouble being
detected and then announced on the keypad as an error message.
Could the sim card be causing the error if it has data capabilities also? (Guessing)
Last edited on Monday Jul 1st, 2013 10:23 pm by lennyh
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