Unable to disarm

[Ian]

I rarely use the mobile app.Recently I wanted to disarm the system whilst out of the house. I logged on and went through the procedure, entering my code when required. The system would not change to Security Off.Can anybody advise what I can check to get it working?
Comfort II. Android app running on a Samsung S10

[slychiu]

Are you sure you did the correct procedure?
You arm by pressing the Security off text on top. Did you see the pop up list \"Choose a Security Mode\" with the options Night mode, away mode etc? When you select the mode eg Night Mode,  did you get the beeps and exit time count down  on the app?

[Ian]

I got the pop up list with the security options and choose Security Off. It asks for my code, which I enter, then beeps and stays in the mode it is in - Armed!

[slychiu]

Can you read the event log in Comfigurator and check the events at the time you tried this?

[Ian]

I signed in as User 1 and put the alarm in Day Mode. I then accessed via the app and tried to change to Security Off;

04/27 14:37 Sign in - User # 1
04/27 14:37 Sign in - User # Keypad
04/27 14:37 Mode Change # Day Mode
04/27 14:39 Sign in - User # 1
04/27 14:39 Remote Signin - User # 1
04/27 14:39 Remote Signin - User # 1

[slychiu]

Are you using ETH03 or ETH03? the app does not work with ETH02. If you hjave your cclx file, send itto support@cytech.biz so that we can check the firmare versions

[Ian]

ETH03 - I\'ll send the file.

[Ian]

Problem solved. Somehow user permissions had changed!

[slychiu]

The screen for permissions to arm and Disarm are shown in the screenshot below 

[Ian]

The question for me is, how did they become unticked! I guess I\'ll never know.