KP06 stopped working

[Ian]

I have a KP06A on my system, Comfort II Ultra. Today I got a beeping from another keypad and Communication Failure\' showing on the other keypad, a KP06, The KP06A has a blank screen and the keys are unresponsive. It is illuminated.Any ideas?

[slychiu]

Did you try to power off the KP06 and on again? What is the serial number?

[Ian]

Thanks for getting back to me.
I did disconnect, reconnect and then reset the system. I now have messages on the LCD screen but no sound and the keypad functions intermittently. I have checked the wiring and it all appears intact. The sticker on the metal frame is C092843, is that the serial number.

[slychiu]

Yes the keypad is from 2017. thanks.
Can you try to upgrade the firmware on the KP06?
do you still get communications failure for the keypad?

[Ian]

The firmware is up to date. I have taken it out a few times and put it back in, at the moment it has started working again. However, the sound is both quiet and slightly distorted. The screen and the keypad are both working. This is a KP06A. I have a KP06. Can I swap the screen/speaker module to see if the problem is the module or the base board?

[slychiu]

Yes please swap

[Ian]

Swapping the lcd/speaker module identifies that is the problem. Is it possible to purchase a replacement of just the module?

[slychiu]

Please contact Laser to check if they have this part

[Ian]

Laser suggested I contact you !!

[slychiu]

Can you send an email to support@cytech.biz plerase