01-12-2017, 03:00 AM
I have a comfort system with two keypads. One KP04 and a New KP04A. When I installed the new KP04 everything worked fine for some time.
A couple of weeks back both keypads started to say incorrect words when running through the menu. It was like to vocabulary had got corrupted.
I did a download of the sentences in comfigurator.
On the KP04 it asked to sync the text changes by pressing *and1 which I did. After this the KP04 worked.
The KP04A also wanted to sync the text changes but when I pressed * and1 on that keypad it showed the progress bar for about one block and then stopped. The message displayed was something like test format incompatible.
What should I do to get this keypad working?
I should say that I don\'t know exactly when or how the vocabulary got corrupted as this is not my own installation. It had a full software upgrade mid last year to the most current firmware version available at the time and I also upgraded the KP04A firmware to see if that was causing the problem but it made no difference.
Any help would be appreciated.
Jon
A couple of weeks back both keypads started to say incorrect words when running through the menu. It was like to vocabulary had got corrupted.
I did a download of the sentences in comfigurator.
On the KP04 it asked to sync the text changes by pressing *and1 which I did. After this the KP04 worked.
The KP04A also wanted to sync the text changes but when I pressed * and1 on that keypad it showed the progress bar for about one block and then stopped. The message displayed was something like test format incompatible.
What should I do to get this keypad working?
I should say that I don\'t know exactly when or how the vocabulary got corrupted as this is not my own installation. It had a full software upgrade mid last year to the most current firmware version available at the time and I also upgraded the KP04A firmware to see if that was causing the problem but it made no difference.
Any help would be appreciated.
Jon
