2nd KT03 not responding

[lab-art]

I am in the process of commissioning a system.

I\'ve managed to upgrade most of my components... (despite a few troubles with virtual windows using Parallels, etc...):
comfort to 7.042
UCMETH2 to 7.028
Zwave to 7.031
And both KT03s to 7.029
I also have a DM02 module attached, but have not wired the DS02 yet. Or the PIRs.

One of the KT03s works fine, the one set to ID 1, however, the other one set to ID2 is not responsive. It worked somewhat better when I first plugged it in after the upgrade(although the screen was upside down, and the time was off.). I tried to change the orientation of the screen through configurator so that it would be Landscape Inverse.

Ever since then it is acting up. It has a constant white screen and every once in a while it gives me a message saying \"communications error due to wrong ID\" with an icon at the bottom of the screen to change IDs. I change the ID from FF to 2 (even though configuration says its ID2) and then the screen goes blank again.

So I have two questions:
1) How do I get it to work and with the correct ID
2) How do I get it to change to Landscape Inverse (changing the setting in configurator alone does not seem to do the trick.

Could it be my wiring?

Many thanks,

Willem

[mikegriff]

Swap the 2 over to check the wiring
Mike

[lab-art]

Thanks. Swaping them around makes a lot of scense. Why didn\'t I think of that. I\'ll do that tonight when I get back to the system.

Here is some further info from a PM message on the topic:
I have a feeling that the firmware upgrade was successful and it is some other problem. I did see a somewhat normal screen when I first booted up ( although the time was off, but as it was inversed I changed the drop down parameter to landscape inversed. That is when the white screen started appearing.

I\'m not sure what the original firmware was, but it was a minor one, the main number stayed the same.

Also the working KT03 is showing an RS485 error.

Willem

[ident]

When you do a scan for modules can you see the two KT03s?

[lab-art]

It does seem to be scanning it. However, it comes out red as it is not polling it. Please see attached image.

Also, I rebooted Configurator to look for it and in the process got a phantom Keypad which I deleted according to the instruction in:

http://www.comfortforums.com/view_topic.php?id=3368&forum_id=20&highlight=configurator+setup

[lab-art]

Here is a shot of the message I get on the afflicted Keypad.

Sorry that it\'s upside down. I\'ve tried to inverse it... hock:

Willem

[lab-art]

MikeGriff,

I have now flipped the two and the same thing happens. In other words the same unit has the problems...

So I don\'t think it is the wiring.

I\'m thinking of sending the firmware once again?

Blah:?

Willem

[lab-art]

hock:hock:hock:

Oh no.! I upgraded the firmware of the \"white screen\" KT03 by programming cable and somehow the non attached (only through Comfort) KT03 was affected. Now both of the KT03s have white screens and are un-responsive.

When turning the system on the Cytec screen appears on the KT03 and then the system microphone say the usual: \"Security off\" and then goes blank. It sleeps after a while and on touching it it turns bright white again. The whole time the LED is flashing.

Does anyone have any idea as to what is happening? I\'m stumped.

Many thanks in advance.

Willem

[ident]

the KT03 IDs after scanning show as 1 and 2, with the ID 2 \"Not Polled\"

That means that the number of Keypads is set to 1 so the 2nd ID is not polled


After scanning do a write to Comfort  to fix this so the number of keypads is written to Comfort. Do this from the UCM or the KT with ID=1

The white screen is probably because you have not got a valid configuratiom in KT03

Go to the KT03 configuration, check that you have loaded a configuration or the default KT03 template annd do a write to KT03

[lab-art]

Thanks Ident,

I\'ve tried to write to the KT03. However, the results are erratic. I press the \"write to Keypad\" and it proceeds to give me a message that it is \"erasing Flash memory\" then it takes 15 - 20 minutes to get to anywhere between 15-33% complete before giving me an error.

The keypad itself has some icons on it but is a quite jumbled and incoherent. For instance the Panic button leads you to control page.

Could it be somehow that the communication is incorrect? From the instructions writing should only take about a minute.

http://www.comfortforums.com/forum92/3409.html

Why is it taking so long? Why is the writing process not completing?

Willem