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+-- Forum: Support (https://www.comfortforums.com/forum-2.html)
+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+---- Forum: Firmware Upgrading Problems (https://www.comfortforums.com/forum-111.html)
+---- Thread: Upgrading UCM Firmware (/thread-2462.html)
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- ident - 10-17-2013
I think you are in South Africa?
It may be a bit far for Home to post
Have your contacted to RSA distributor/
Home IQ
34 Cumberland Ave
Vandia Grove
2194 Gauteng
Contact: Brad Snaith
Tel: +2711 462 0964
Email: info@homeiq.co.za
Website: http://www.homeiq.co.za
Which UCM do you have?
Only UCm with firmware 5.100 and above can be used to upgrade other firmware
If you have older firmware, then you may need another UCM
If you have the old model UCM01 then you cannot use this to upgrade and it also cannot be upgraded
Your UCM should look like these
https://www.cytech.biz/pc_interfaces.html
- daniedb - 10-17-2013
Hi,
Thank you for the response.
I have the following UCM (Type 10) ver 6.012. This one is fine, I also have the following to be upgraded.
UCM (CBUS) - Ver 5.132
UCM (GSM) - Ver 5.133
Comfort II Ultra motherboard - Ver 5.183
I have tried the contact you have given, but no response yet.
Thank you
Danie de Bruin
- ident - 10-17-2013
The UCM programming cable should be supplied with every UCM
Perhaps it is still in the box?
You can upgrade your UCM to version 7 without the UCM programming cable, see
http://www.comfortforums.com/forum20/3543.html
But you need the programming cable to upgrade your 2 UCMs and Comfort. After that you do not need the programming cable to upgrade firmware again
- daniedb - 10-17-2013
Hi,
Thank you. I have not received such a cable when the install was done and the installer cannot help me. That is why I am enquiring if one can buy this cable separately.
Is it possible to order this directly from the manufacturer?
Thank you
Danie de Bruin
- ident - 10-17-2013
we can send you one
Please send your name, address to support@cytech.biz
- daniedb - 10-17-2013
Hi,
I have send an e-mail as requested. I appreciate the support.
Thank you
Danie de Bruin
- daniedb - 12-16-2013
Hi,
I have a UCM/CBUS 5.132 and trying to upgrade the firmware to 6.011. I am doing this using an upgrade cable, but continue to get an upgrade error.
Is there perhaps a known problem with this specific version (5.132) of CBUS/UCM.
Are there other options perhaps?
Thank you
Danie de Bruin
- hendy - 12-16-2013
What is the upgrade error message? \"DUT is not connected\" ?
If so, did you shunt the PP2 pins on the UCM/Cbus?
The PP2 (2-pin header) needs to be shunted during the firmware upgrade.