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Comfort does not dial out on alarm activation - Printable Version

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+---- Thread: Comfort does not dial out on alarm activation (/thread-2321.html)



- Kyoto - 06-25-2011

Hi, i have been using the comfort system for 4 years now with no problems. A few weeks ago i changed my phone line from BT to Virgin Media, i kept the same phone number and sockets in the house. Last night my alarm went off but it did not dial out to the numbers that i have allocated previously.

Has something changed on the internal wiring with the Virgin install?

Please help.


- slychiu - 06-25-2011

Do a Dial Test F3,3 This dials out audibly ie you cann hear the dialing tones on the keypad. This should give you an idea why there is a problem



- Kyoto - 06-25-2011

yes tried that it gives an engaged or dead tone each time. Guess that means a fault with the line


- slychiu - 06-25-2011

Can a telephone connected to TEL OUT get a dial tone and can it be used to make calls?





- Kyoto - 06-25-2011

none of the phones have dial tones, but sometimes when i do the dial test it rings out to one of the numbers i have allocated.
Very annoying.


- slychiu - 06-25-2011

Yes, looks like a line problem