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+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+---- Forum: Dialing out and Auto-Answering (https://www.comfortforums.com/forum-70.html)
+---- Thread: Phone Dialling on Alert (/thread-1550.html)
- EOTB - 07-23-2009
Hi,
Is it possible to limit the amount of times the system rings a phone without it being picked up, or even if it is picked up, but the #key is not pressed?
We had a situation the other day that both of our phones where out of range and therefore were unable to pick up when there was (on this occasion) a power-cut. The powercut happened for about 1hr 30mins and in this time it managed to fill up both of our mobile\'s voice-mailboxes. (eg leaving several very long messages repeating the same thing).
If it could be limited to about 5 attempts and then stop, we would at least have the notification that the house had rung.
It would also be helpful if it could cut the message after 1min if it connected to a voice-mail.
Thanks
Adam.
- slychiu - 07-24-2009
The number of redial tries is limited to default by 5, this is in Comfigurator > Telecoms > Dialing
Please check your settings
If there is a repeated alarm eg if the power cut was restored and recurred, then a fresh round of 5 attempts would be made. Please check your event log to determine what alarms caused the dial out and if this was repeated
It is not possible for Comfort to know that the call was answered by Voicemail or a real person