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System reset
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 Posted: Monday Jan 12th, 2015 12:47 pm
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pauladelaide
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I have a Comfort II system. At 1am this morning whilst in bed I heard the keypad announce "security off" despite the fact that know one had disarmed the system, this was very surprising and I have ever had this happen before. This morning I checked the log and it told me that a "system reset" had been performed, i had nothing to do with this, the system did it itself.

Why did this happen.
If the system had been armed, would this still have happened and if so, would the system have become disarmed? Thanks for your help.



 Posted: Monday Jan 12th, 2015 02:44 pm
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Vangelis
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Was there any interruption in power? (Cooker clock flashing / reading 12:00etc). Even if there was, and the backup battery is in good standing, the system shoudn't of reset.

As for Comfort disarming after a System Reset if previous state was armed - this shouldn't happen as Comfort remembers it's last mode.

I am sure Cytech will be along to provide further assistance...

Vangelis



 Posted: Tuesday Jan 13th, 2015 05:06 am
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CytechMartin
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Could you send your programming file(.cclx extension) to support@cytech.biz



 Posted: Tuesday Jan 13th, 2015 07:46 am
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slychiu
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System Reset means that Comfort was reset. There are various possible causes. There may be an error in one of the Responses which calls itself. This is an endless loop that forces a reset. It could be due to encountering a drop in voltage, or an internal error.

Resetting the system will not disarm the system, as vangelis says. It will arm back to the same mode

If it has happened only once, I would not worry about it. If it happens regularly then  it may be an error in the Responses mentioned above



 Posted: Wednesday Jan 14th, 2015 09:57 am
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pauladelaide
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Ok thanks for the feedback. Whilst it's possible the voltage could drop, the backup battery was only replaced last year. As this has only happened once, Ill monitor the system and see if it occurs again. Many thanks.



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