When I disarm Comfort from night mode to security off, the usual behaviour is for Comfort to announce "Security Off" and then go silent.
I have an intermittent problem which occurs around once every 2 months which is on disarming from night mode, Comfort announces "Security Off" and then continues to announce the main menu ("1 to arm security system" etc.) I then either have to press # to force an exit from the menu or wait for Comfort to announce the whole menu several times before it times out. Comfort will then continue this behaviour every time I disarm the system. The only way to go back to normal behaviour is to perform a system reset from the engineer menu.
Any suggestions on why Comfort decides to announce the full menu on disarm?
Comfort goes into the menu when there is a Trouble condition.
eg if there is a Phone Line Cut, when you sign in, it will announce
Press 0 for Security Off
1 to arm security system
And you will see the OFF led blinking
So the key is to listen to what the system says when you sign in
Thanks for the response. However there is definitely no announcement of a trouble condition, Comfort announces "Security off, press 0 to arm etc.." and it keeps doing this until I perform a software reset.