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Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Arming and Disarming > System would not disarm

System would not disarm
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 Posted: Monday Apr 7th, 2008 05:26 am
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dcrera
Comfort Installers


Joined: Monday Aug 7th, 2006
Location: Durban, South Africa
Posts: 279
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Hi,

I had an incident where a guest decided to wander around the house in the early hours of the morning while the system was in Night mode.

When I got to the keypad, my guest was 'trying' to disarm the system (yeah). I am not sure what de did but I could not disarm the system. I had to disconnect the battery and mains to recover the system.

Any ideas as to why I could not recover the system on the keypad ?

Thanks

 

 

 

 


 Posted: Monday Apr 7th, 2008 01:35 pm
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admin
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Joined: Saturday Mar 3rd, 2007
Location: Singapore
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Suspicious sort of guest isnt he :)?

When you enter a wrong code too many times, the system will generate a Sign in Tamper and lock out the code.

Check the event log and see if the Sign in Tamper event was recorded


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