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How do I stop the phone ringing when doorbell pressed
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 Posted: Friday Jan 2nd, 2015 12:10 pm
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hickeyr
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Hello, I have recently moved to a house that has a Comfort system installed.  The previous owner left all the user manuals, but I'm struggling to get to grips with the configurations, and have not been able to download the Comfigurator yet.
I would like to stop the telephones ringing everytime the front doorbell is pressed.  Can someone please help me disable this feature from the keypad.
Thank you.



 Posted: Saturday Jan 3rd, 2015 04:09 am
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slychiu
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You can download Comfigurator from http://www.cytech.biz/comfigurator.html

You will need a UCM in order to use Comfigurator to program Comfort

Instructions to use Comfigurator can be found at http://www.comfortforums.com/forum92/4073.html

You can use the keypad to disable the ringer function but you have to be careful not to program it wrongly especially as you do not have the original program.

What is the comfort model that you have? You can look in the Comfort enclosure and see the label on the large IC It should be marked ULT or OPT x.xxx




 Posted: Sunday Jan 4th, 2015 09:49 pm
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hickeyr
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Hello, thank you for responding.  I've tried to check the Comfort Panel, but unfortunately there is a panel directly underneath it, and is obscuring the details.  The previous owners did tell us that is is a Comfort Pro and not a Comfort II system.
Can we download any Comfigurator software, or does it have to be a particular version? They did send us the latest version of the configuration file and the below is the file information from the header.  We could not find this version on the website, so can we use the latest version and is it backwards compatible?  They did leave us a UCM adaptor to be able to connect directly to the Comfort box.
<FileInfo CreatedBy="Comfigurator" Version="3.1.9.0" DateTime="2014-12-01T16:14:01.9248047+00:00" />
Attached is a picture of the kepads we have installed, and the Program Worksheet / Action Codes booklet is for FS18 /v4.1.4.1
We also just discovered that they have also left the Answer Machine functionality enabled on the Comfort box (despite telling they had switched it off) so we are keen to stop Comfort answering the telephone as it still has their names associated with it.
Thank you for any help you can provide.  If I send you the CCLX file, would you be able to help me configure the file the details and send back the amendments I would need to make, or is the Comfigurator application easy to use, once we have downloaded and installed it.
Kind regards, Becky

Attachment: Keypad.PNG (Downloaded 14 times)



 Posted: Monday Jan 5th, 2015 02:12 am
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slychiu
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Your system is Comfort 1 Pro
Are you able to use Comfigurator to log in to the system? Do Transfer > System Information and see if the system information is seen

If so you can send us the cclx file to support@cytech.biz. We can make the changes and send it back to you

To delete the user codes and messages and reset the user code back to default 1234, please see this topic http://www.comfortforums.com/view_topic.php?id=2357&forum_id=16

This will stop the system from answering with the greeting message


To record your own greeting message please download the Comfort 1 user manual from http://www.cytech.biz/comfort_1_manuals.html?category_id=106



 Posted: Monday Jan 5th, 2015 03:15 pm
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hickeyr
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Hello,
Thanks again for all your help.  We have not yet downloaded the Comfigurator software, as was unsure what version to select.  Is the latest version compatible with the Comfort 1 PRO configuration and the version of the file they have left us?
I will try and connect in the coming days, and send the latest config file to you,  but if you can confirm what version of the Comfigurator I should download I would be grateful
This is the information from the file header of the cclx file we have:FileInfo CreatedBy="Comfigurator" Version="3.1.9.0" DateTime="2014-12-01T16:14:01.9248047+00:00" />
Thank you, Becky



 Posted: Tuesday Jan 6th, 2015 02:36 am
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slychiu
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Comfiguirator 3 should be compatible with Comfort 1 Pro
If you have a cclx file it means the system has been programmed using Comfigurator 3 and you can continue to do so

If your file is .ccl it means it can been programmed in Comfigurator 2 and it may be better to use the same software which you can download from http://www.cytech.biz/comfigurator_v2.html?category_id=98



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