If you have not programmed Comfort then the number of Keypads is 1 so the 2nd keypad will not be polled
I suggest you upgrade to the latest Comfigurator (3.6.8) and upgrade the KP06, UCM and Comfort firmware to the latest version 7 as shown in http://www.comfortforums.com/forum92/3400.html
It is really easy now, and it will save you a lot of time and problems later on
Do a scan for modules which will detect your Keypads. Then you can check "Ignore Line Cut" and write to Comfort
If you really need to use the keypad to ignore line cut go to Engineer Menu > Locations Menu and enter location 40 = 82 and reset Comfort
Managed to upgrade both KP06 to 6.007 but after a power cycle I am seeing "Keypad NOT polled" on KP06 (ID2).
This is the furthest keypad from the main unit (say 10 meters) but I am using shielded twisted pair.
Comfigurator sees the KP06 (ID2) and its firmware version when scanned, but the keypad itself is still showing that it's not polled.
As a side note when I hold down * I can only change the keypad ID and am not able to cycle through the keypad menu (in order to try a factory reset) - holding down the * for 6 seconds doesn;t work either...
I know there is a bug mentioned about having two KP06 and setting their IDs when the power is on, but I have done them in sequence and still no good.
After you scanned the modules and found the 2 keypads, did you write to Comfort? If you do not write to Comfort, the number of Keypads is still 1.
Scanning will set the correct numbers of modules detected in Comfigurator but unless you write to Comfort, Comfort does not know it