| Posted: Friday Apr 15th, 2016 06:11 am |
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1st Post |
DMStewart
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My Doorbell is set to dial my mobile phone when Comfort is Armed, but the call is disconnected after a period. How can I change the configuration to allow an open ended conversation with the visitor?
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| Posted: Friday Apr 15th, 2016 06:20 am |
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2nd Post |
slychiu
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The timeout for the doorstation is 45 seconds, after which the menu will say press 0 for door station. This allows you to continue. It should not cut off and hang up
Is yours comfort 1 or 2?
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| Posted: Friday Apr 15th, 2016 06:47 am |
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3rd Post |
DMStewart
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Believe it's Comfort II, SY. Call cut out after what seemed to be longer than 45 seconds, but did not get "press 0 for door station" message.
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| Posted: Friday Apr 15th, 2016 11:17 am |
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slychiu
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what happened after the door station mode stopped? was the call cut off ie system hang up? or was it still connected?
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| Posted: Friday Apr 15th, 2016 11:56 am |
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| Posted: Friday Apr 15th, 2016 11:58 am |
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slychiu
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can you try to call in to the line. sign in and and press 6 for door station
Does this also cut off after some time?
Perhaps somethong else is cutting the line
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| Posted: Friday Apr 15th, 2016 12:31 pm |
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7th Post |
DMStewart
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Comfort says : "Select Station 1 to 2, 4 to open Gate, 7 to open Door"
Selecting#1 opens line to Front Door Station and line stayed open for at least 1 and a half minutes, so why should it cut-out when it's activated from the Doorbell itself?
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| Posted: Friday Apr 15th, 2016 12:39 pm |
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8th Post |
slychiu
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when you called in, after time out did you hear the menu "Press 0 for door station" to allow you to continue
This is what should happen for dial in and dial out
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| Posted: Friday Apr 15th, 2016 01:29 pm |
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| Posted: Saturday Apr 16th, 2016 08:34 am |
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slychiu
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what is your comfort version? Please send your cclx file so we can test it to support@cytech.biz
The menu should cut in after 1 minute or so. This should happen for Phone to door station, Phone to Keypad and Keypad to door station as well ie Keypad menu press 6
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| Posted: Saturday Apr 16th, 2016 11:09 am |
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11th Post |
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