Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register
Comfort Home Automation/ Security System Forums > Products > GSM Module > SMS messages no longer include Alarm text

SMS messages no longer include Alarm text
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Thursday Sep 13th, 2012 05:18 pm
   PM  Quote  Reply 
1st Post
Tas
Member
 

Joined: Monday Feb 11th, 2008
Location: London, United Kingdom
Posts: 34
Status: 
Offline

  back to top

Hi,

After upgrading firmware to 6.022 and uploading a new configuration I have lost the Alarm Phrases.

For example, I used to recieve this sms message:
0000-BATTERYWARNING-01

But now I get this:
0000-07-001 Main

They keypads display (and say)  the right things. It's only SMS messages which are incorrect.

Any ideas what I need to do to correct this?

Many Thanks,
Tas



 Posted: Thursday Sep 13th, 2012 09:52 pm
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4099
Status: 
Offline

  back to top

The SMS messages are taken from the Comfigurator Alarm Types and zone names
Write your cclx file to comfigurator again
I suspect you have upgraded from a very old version

Do a Scan for all modules and detect the UCM/GSM

You can enter SMS Alphanumric Text ID in the UCM/GSM configuration so that it sends text instead of 0000 ie
"Tas House- 01-Intruder Alarm - 02 Kitchen Window



 Posted: Sunday Sep 16th, 2012 08:15 am
   PM  Quote  Reply 
3rd Post
Tas
Member
 

Joined: Monday Feb 11th, 2008
Location: London, United Kingdom
Posts: 34
Status: 
Offline

  back to top

My modules are already detected.

I've tried writing everything to comfort using comfigurator a couple of times and it hasn't worked.

Changing the Alphanumeric ID has worked, but I am still not seeing text for the arm type. I am now getting this.

Comfort-07-001 Main

Thanks,
Tas

Last edited on Sunday Sep 16th, 2012 08:16 am by Tas



 Posted: Monday Sep 17th, 2012 01:55 am
   PM  Quote  Reply 
4th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3497
Status: 
Offline

  back to top

Go to Security Types > Alarm Types not "arm types"
the text is in each Alarm Type


If you stil have problems can you send your cclx file to support@cytech.biz



 Posted: Monday Sep 17th, 2012 02:30 am
   PM  Quote  Reply 
5th Post
Tas
Member
 

Joined: Monday Feb 11th, 2008
Location: London, United Kingdom
Posts: 34
Status: 
Offline

  back to top

I believe I've been looking in the right place. 'arm' was a typo, I meant 'alarm'. I've sent you my cclx file. Thanks you helping



 Posted: Friday Sep 21st, 2012 12:06 am
   PM  Quote  Reply 
6th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3497
Status: 
Offline

  back to top

We have traced this problem. It is due to bug in Comfigurator (up to 3.5.6)
if the Response Numbers exceed the maximum number (1023 for Ultra) then the Alarm Type Names are written to Comfort with an illegal character in front. When you Read from Comfort, the alarm type names will have the 1st letter missing

The GSm SMS messages for alarm types will also be missing

This will be fixed in the next release of Comdfigurator (3.5.7 or later)



 Posted: Sunday Sep 30th, 2012 05:28 am
   PM  Quote  Reply 
7th Post
gaynorc
Member
 

Joined: Sunday Dec 31st, 2006
Location: Ireland
Posts: 130
Status: 
Offline

  back to top

I have a problem since May when I upgraded comfort firmware (now at 6.020) and comfigurator. It is not exactly as you describe.

I do not get certain alarm type messages (e.g. intruder, tamper). The messages arrive completely blank. (See iphone screen print attached).

However, I have one alarm type (I call it doorbell) which notifies SMS message correctly to users.

Also, if I read the log from Comfort, the alarm type names are correct (not missing first character).

Is this explained by your findings about comfigurator?

Attachment: Missing SMS.jpg (Downloaded 28 times)

Last edited on Sunday Sep 30th, 2012 05:30 am by gaynorc



 Posted: Sunday Sep 30th, 2012 05:37 am
   PM  Quote  Reply 
8th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3497
Status: 
Offline

  back to top

Can you send your cclx file to support@cytech.biz so we can check this issue?
Thanks



 Posted: Sunday Sep 30th, 2012 06:06 am
   PM  Quote  Reply 
9th Post
gaynorc
Member
 

Joined: Sunday Dec 31st, 2006
Location: Ireland
Posts: 130
Status: 
Offline

  back to top

I have sent file as requested.
Thanks



 Posted: Sunday Sep 30th, 2012 10:23 pm
   PM  Quote  Reply 
10th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4099
Status: 
Offline

  back to top

The UCM/GSM firmware is 5.133.  Please upgrade to GSM 6.015 as described in http://www.comfortforums.com/forum98/2650.html



 Posted: Monday Oct 1st, 2012 07:51 am
   PM  Quote  Reply 
11th Post
gaynorc
Member
 

Joined: Sunday Dec 31st, 2006
Location: Ireland
Posts: 130
Status: 
Offline

  back to top

Okay, I have upgraded as suggested. That seems to have corrected the problem. Thanks.



 Current time is 05:37 am
Comfort Home Automation/ Security System Forums > Products > GSM Module > SMS messages no longer include Alarm text
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems