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 Posted: Tuesday Sep 8th, 2009 06:18 pm
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technik23
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We have 2 installations with FP readers and I cannot get either of them to run user responses.  The fingerprints register OK but nothing happens when the FP is read by the system

The FPs are at present all Masters, could this have something to do with it.  The appropriate leds are flashing.  The UCM was found by Comfigurator 3 but only has an other type as there isn't an Access type.  Ther seems no way to test it other than run responses.

Thanks



 Posted: Wednesday Sep 9th, 2009 11:41 am
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slychiu
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Are you sure the responses did not run?

Can you use the Comfort Bus Monitor (in Tools of Comfigurator 3), enter yiur user code and press Start. Look for any message on the screen when the fingerprint is recognised. This will show if the UCM/FPR is sending the message to Coomfort



 Posted: Wednesday Sep 9th, 2009 11:46 am
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technik23
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I was using a resonse that runs when triggered elsewhere but it produced no result when run from the user responses.  I'll try looking at activity next week

Thanks

Bernard



 Posted: Thursday Sep 10th, 2009 01:24 am
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slychiu
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When you say the LEDs are flashing do you mean D9 and D10 which means it is communicating? Could the ID of the UCM be the same as another UCM in the system which could also resullt in both leds flashing?



 Posted: Thursday Sep 10th, 2009 03:49 pm
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technik23
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Yes the leds on the UCM were flashing. There are 3 UCMs the web server is 2 (default but I didn't check) and the FP is 3. All three were correctly identified when Comfigurator scanned for them.



 Posted: Friday Sep 11th, 2009 02:37 am
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slychiu
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What is the version of the Comforts? Very old firmware may not support the FPR responses



 Posted: Thursday Sep 24th, 2009 02:56 pm
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technik23
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Hi I'm now at the other fingerprint installation. The firmware number is 5.121 and the other system is 5.113. When the FP is read there is no data flowing according to D2 or D3. When I set up the user responses I assumed that Comfigurator would set the locations and I would not have to set them through the engineer menu as stated in the manual.



 Posted: Thursday Sep 24th, 2009 11:15 pm
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ident
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If there is no data received or sent I suspect that the connections between the UCM/FPR and the Finderprint reader are incorrect

The Reader data RD and TD should be connected to JP1 and not JP4
Also watch the polarity. TD+ should go to KA and RD- should go to KB
If possible send me a picture of the connections if there is still a problem



 Posted: Saturday Sep 26th, 2009 02:25 pm
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technik23
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I have made up a test bed system with only a keypad, UCM05 and a FP reader.  It is connected exactly as specified in the manual.   It still doesn't pass data to the UCM Access.  A photo is attached.

Attachment: FP wiring.JPG (Downloaded 21 times)



 Posted: Sunday Sep 27th, 2009 03:51 am
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ident
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In the photo the ID of the UCM seems to be set to 2, not 3. SW7 A is removed and B and C are inserted? For ID=3, B should be removed and the others inserted



 Posted: Sunday Sep 27th, 2009 03:52 am
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In your test bed, the Number of UCMs is set to 2 and the FPR is ID 2? Then the setup is correct



 Posted: Sunday Sep 27th, 2009 03:59 am
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Can you monitor activity using the Bus Monitor when the fingerprints are read, and send us the log. This wil  tell whether anything was sent from the UCM to Comfort when a fingerprint was ready
The Bus monitor is in Tools in Comfigurator. This requires a UCM05. Select the COM port for connection
Enter your user code in the UCM Login box on the bottom right then press Start
You should see activity on the main window when the fingerprint is read
Press Halt and Save and send us the file


Attachment: busmonitor.jpg (Downloaded 18 times)



 Posted: Monday Sep 28th, 2009 10:49 am
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technik23
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I'm using comfigurator 3 The UCM I/O monitor doesn't show anything when I trigger the FP with a valid fingerprint.
Could it be a problem with this batch of readers?



 Posted: Monday Sep 28th, 2009 12:38 pm
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ident
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I dont know what the problem could be. We will send two new FPRs and UCMs. After you verify them please return two sets so we can check what went wrong



 Posted: Monday Sep 28th, 2009 12:40 pm
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I spoke too soon.
I just noticed in the Bus Monitor display screen that the port is inactive and the UCM Login window is blank. You need to enter your code eg 1234 in the password window before pressing Start



 Posted: Monday Sep 28th, 2009 12:51 pm
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technik23
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That is your image. I ws logged in on the monitor and was detecting other processes



 Posted: Monday Sep 28th, 2009 12:58 pm
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ident
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Oops. We will send the replacements then



 Posted: Monday Sep 28th, 2009 01:11 pm
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technik23
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Thanks We have five FPRs in all and non of them work. If you could send the replacements to me, and I return them as soon as I can replace them
Thanks

Last edited on Saturday Jan 28th, 2012 12:45 am by



 Posted: Monday Sep 28th, 2009 01:26 pm
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ident
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Now I cannot believe that 5 FPRs do not work! It is not possible as all were tested before shippong. There must be a mistake somewhere. We will send 1 FPR with UCM connected up for you to verify

Can you send your ccl or cclx file for checking, to support@cytech.biz

Last edited on Saturday Jan 28th, 2012 12:44 am by ident



 Posted: Monday Sep 28th, 2009 01:41 pm
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technik23
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Seriously they don't work! I'm quite happy for you to send 1 to try I'll send you one from the testbed which you can try. Where should I send it? The only variable we have not discussed is SW8 but it shouldn't affect things according to the manual. SW 8 1 and 2 are shorted. The key is that D2 and D3 show no activity when the FP is read so it would seem that there is no data coming from the Touchstar units.
I've just tested the outputs from teh Touchstar and there is nothing.



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