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Unable to connect to Pc
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 Posted: Thursday Sep 15th, 2016 04:46 pm
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emabonacchi
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With any reason, today my Cytech stop working.
Trying to solve the problem, i have connected pc and this is the error message:



Unhandled exception:
System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
   in Comfort.Form1.ScanForUcms(Configuration configuration)
   in Comfort.Form1.ScanForAllModules(Configuration configuration)
   in Comfort.Form1.uploadComfortPCToolStripMenuItem_Click(Object sender, EventArgs e)
   in System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   in System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   in System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   in System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   in System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   in System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   in System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   in System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   in System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   in System.Windows.Forms.Control.WndProc(Message& m)
   in System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   in System.Windows.Forms.ToolStrip.WndProc(Message& m)
   in System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   in System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   in System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   in System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)




Some suggestion?



 Posted: Thursday Sep 15th, 2016 04:59 pm
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emabonacchi
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Another message:

"File system 34 is not compatible with. Select file system 34."





 Posted: Thursday Sep 15th, 2016 05:18 pm
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slychiu
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Can you open Monitor I/O and log in?
copy the IO monitor and send it



 Posted: Thursday Sep 15th, 2016 05:20 pm
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emabonacchi
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No, i can not connect with ucm more.....

slychiu wrote: Can you open Monitor I/O and log in?
copy the IO monitor and send it



 Posted: Thursday Sep 15th, 2016 05:25 pm
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emabonacchi
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LI****

LI****

UL000003

UL000003

UL000003

V?

v?



 Posted: Thursday Sep 15th, 2016 05:28 pm
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emabonacchi
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Error writing configuration.  Response = NA



 Posted: Thursday Sep 15th, 2016 05:35 pm
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slychiu
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It looks like there is a fault
what are the state of the leds on Comfort?

You may have to  use UCM with Firmware prgramming cable and see if you can upgrade the firmware (to latest version)?



 Posted: Thursday Sep 15th, 2016 05:45 pm
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emabonacchi
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d2 green, fixed on

d1 red, fixed off

Last edited on Thursday Sep 15th, 2016 05:56 pm by emabonacchi



 Posted: Thursday Sep 15th, 2016 06:38 pm
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emabonacchi
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d9 red blinking fast

d10 green fixed on



 Posted: Thursday Sep 15th, 2016 07:01 pm
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emabonacchi
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I can read event-log.

Does it mean ucm is working?



 Posted: Thursday Sep 15th, 2016 07:06 pm
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emabonacchi
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Reading event log, only read 2% and date and time are uncorrect (for example "88/01 05:37").


Last edited on Thursday Sep 15th, 2016 07:07 pm by emabonacchi



 Posted: Friday Sep 16th, 2016 10:11 am
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slychiu
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If you can read the event log, it means UCM and Comfort both are working
on UCM D9 Red is blinking and D10 Green is binking fast so it appears to be permanently on
Right Click on Modules , Scan for Modules and check that all the modules eg Keypds, UCms are found
Do a Write to Comfort with your cclx file



 Posted: Monday Aug 20th, 2018 07:34 am
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sonamg
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Yes it looks like there is some fault

do you have to use UCM with Firmware programming cable and look if you can upgrade the firmware?



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