| Posted: Wednesday Jan 24th, 2007 09:24 pm |
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palmlodge
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Last big change was the new firmware (5.72 ?)
As it stands, when someone leaves a message, the message light doesnt right. I have no idea how long this has been going on for tho - but certainly cant be more than a few weeks if at all.
Dont know if theres a config for this, but certainly not something i've actively changed if so.
Any ideas ?
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| Posted: Thursday Jan 25th, 2007 11:18 am |
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slychiu
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You keep getting all the strange ones!
When you press the # key, does Comfort announce "New message for .."?
Is the new message recorded at all, and when you sign in are the messages announced?
Is it just the keypad message ligght not turning on but messages are recorded properly?
Perhaps the led itself has gone faulty? do you have other keypads in the home?
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| Posted: Friday Jan 26th, 2007 07:26 am |
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palmlodge
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You keep getting all the strange ones!
When you press the # key, does Comfort announce "New message for .."?
Yes - we only use 1 mailbox
Is the new message recorded at all, and when you sign in are the messages announced?
Yes messages are there - we just didnt know they were there with no light
Is it just the keypad message ligght not turning on but messages are recorded properly?
Good question - how can we test ?
Perhaps the led itself has gone faulty? do you have other keypads in the home?
KP04 and Doorphone only
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| Posted: Friday Jan 26th, 2007 12:14 pm |
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slychiu
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From memory I think if you power on the keypad all the leds may turn on for a milisecond?
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| Posted: Saturday Jan 27th, 2007 06:53 pm |
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palmlodge
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Confirmed - the lights on the KP04 pop up on power up.
What options do we have next to debug this ?
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| Posted: Monday Jan 29th, 2007 04:19 pm |
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palmlodge
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slychiu wrote: Is it just the keypad message ligght not turning on but messages are recorded properly?
Yes.
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| Posted: Monday Jan 29th, 2007 11:42 pm |
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adlim
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I assume the problem is only for messages left by people who call into the system and the answering machine takes over?
Does it also affect the recording of messages via the keypads as well?
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| Posted: Tuesday Jan 30th, 2007 10:14 am |
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palmlodge
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No idea - never done that - no intention to.
The problem is people leaving messages, and the light does not illuminate - thats what need addressing here.
Been a fair few days now since i reported this - how are we going to look at what is causing this ?
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| Posted: Tuesday Jan 30th, 2007 09:39 pm |
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slychiu
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We need the information in order to figure out what is happening even though you do not use the function, because we cannot see the problem.
Can you press F4 and record a message. Does the Message LED turn on?
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| Posted: Wednesday Jan 31st, 2007 09:43 am |
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palmlodge
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OK, I recorded a message for User #1 - and the msg light stays on solid. Deleted and message light cleared.
I then called the system and left a normal answer phone message - no light.
If I then login, it doesnt say "new message" on the KP04, but the voice says new message and proceeds to play it.
What can we do next ?
Last edited on Wednesday Jan 31st, 2007 10:06 pm by palmlodge
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| Posted: Friday Feb 2nd, 2007 06:04 pm |
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palmlodge
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Anybody home ? :-)
Is their a config switch that can do this ?
If not, does this infer a firmware issue ?
Last edited on Friday Feb 2nd, 2007 06:04 pm by palmlodge
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| Posted: Sunday Feb 4th, 2007 08:54 am |
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slychiu
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Sorry about the delay in replying, I have been following this up and I was away for a week The alogorithm for flashing the New message led is supposed to delete any messages which are less than 2 seconds in length, although this does not seem to apply in your case
Is the recorded message very short?
Could the mailbox be full?
Are there any unheard messages?
Could you record a 30 second message and see if this still happens?
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| Posted: Monday Feb 5th, 2007 08:04 am |
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palmlodge
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Well, went to test this - and lo and behold - it's lost the Answephone greeting again. Thats something we need to resolve.
So I recorded a new greeting - and so far a full 60 second message does make the light come on, but other length messages (5 seconds, 10 seconds, 25 sec) does not make the light come on.
Ansaphone is empty - no other new or saved messages.
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| Posted: Tuesday Feb 6th, 2007 07:08 am |
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slychiu
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We have a number of reports about the answerphone OGM so please bear with us while we attempt to duplicate the problem. You will get a replacement firmware as soon as we have a fix
regards
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| Posted: Tuesday Feb 6th, 2007 08:28 am |
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| Posted: Tuesday Feb 6th, 2007 09:25 am |
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slychiu
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That as well, once we find it
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| Posted: Tuesday Feb 6th, 2007 10:50 am |
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| Posted: Tuesday Feb 6th, 2007 11:03 am |
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slychiu
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For the lost OGM, can you describe your typical sequence of operation?
Do you hear the messages on the keypad, internal phone, external phone etc, or does Comfort dial you with the new message
Do you erase the message immediately or erase all saved messages? or do you leaave the saved message? Do you have user names recorded, and how many?
Any peculiarity or special thing that you do ?
I have just checked on our systems here again, all greeting messages are intact and we have not been able to get them to disappear. Erasing various kinds of messages also does not cause a problem
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| Posted: Tuesday Feb 6th, 2007 01:08 pm |
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slychiu
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Do you reset Comfort every now and again? Coud it have been a reset which caused this?
Last edited on Tuesday Feb 6th, 2007 01:09 pm by slychiu
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| Posted: Tuesday Feb 6th, 2007 01:27 pm |
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palmlodge
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slychiu wrote: We normally always delete messages after we receive them. We dont have Comfort dialling us with new message indications. We only know when we "sign in" (as the light isnt showing) - We have 1 user only on the system. It is the most basic use of the ansaphone system you can imagine. Maybe it's the dogy rattly CBUSUCM causing problems - it's a really REALLY poor design - surprised they are leaving the factory doors...not quite the resolution i was expecting. For the lost OGM, can you describe your typical sequence of operation?
Do you hear the messages on the keypad, internal phone, external phone etc, or does Comfort dial you with the new message
Do you erase the message immediately or erase all saved messages? or do you leaave the saved message? Do you have user names recorded, and how many?
Any peculiarity or special thing that you do ?
I have just checked on our systems here again, all greeting messages are intact and we have not been able to get them to disappear. Erasing various kinds of messages also does not cause a problem
Last edited on Tuesday Feb 6th, 2007 01:34 pm by palmlodge
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