Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > System restarts when opening the Garage Door

System restarts when opening the Garage Door
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Saturday Oct 25th, 2014 11:47 pm
   PM  Quote  Reply 
1st Post
Howser
Member
 

Joined: Monday May 22nd, 2006
Location: Pretoria, South Africa
Posts: 226
Status: 
Offline

  back to top

I had two cases where when opening the garage door, the control panel did a soft reset. The first occurrence the alarm was in day mode (which was a concern as the panel takes a while announcing zones before re-arming).
I looked at the logs and found the following
 10/25 12:10 DSP/Voice Fail 1
 10/25 12:10 DSP/Voice Restore 97
 10/25 12:10 Reset 97


The same issue was in my older logs
 12/03 11:31 DSP/Voice Fail 32
 12/03 11:31 DSP/Voice Restore 97
 12/03 11:31 Reset 97


I am using Comfigurator 3.9.2 with Ultra II version 7.061, two slaves (version 6.068)



 Posted: Sunday Oct 26th, 2014 06:17 am
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

DSP Voice Reset occurs when the voltage to the DSP falls to a low level and the voice is disabled to prevent corruption and lost voice. Comfort automatically resets itself to recover the voice, hence "Voice Reset"

The garage door operation may have caused the voltage on the system to drop momentarily. Perhaps due to a noise spike or could it be a problem with the backup battery?



 Posted: Sunday Oct 26th, 2014 10:05 am
   PM  Quote  Reply 
3rd Post
Ingo
UCM Pi Users


Joined: Sunday Jan 21st, 2007
Location: South Africa
Posts: 557
Status: 
Offline

  back to top

Running the garage door motor from the Comfort 12V supply?



 Posted: Sunday Oct 26th, 2014 11:30 pm
   PM  Quote  Reply 
4th Post
Howser
Member
 

Joined: Monday May 22nd, 2006
Location: Pretoria, South Africa
Posts: 226
Status: 
Offline

  back to top

Ingo wrote: Running the garage door motor from the Comfort 12V supply?
No, the garage door has it's own 24 volt battery.



 Posted: Monday Oct 27th, 2014 07:50 am
   PM  Quote  Reply 
5th Post
Howser
Member
 

Joined: Monday May 22nd, 2006
Location: Pretoria, South Africa
Posts: 226
Status: 
Offline

  back to top

slychiu wrote: DSP Voice Reset occurs when the voltage to the DSP falls to a low level and the voice is disabled to prevent corruption and lost voice. Comfort automatically resets itself to recover the voice, hence "Voice Reset"

The garage door operation may have caused the voltage on the system to drop momentarily. Perhaps due to a noise spike or could it be a problem with the backup battery?

The main panel is some distance away from the Garage, and they are not even connected to the same power source phase.  I had a look at other logs I saved prior to noticing the two occurrences I stated, and there is an additional DSP Voice reset that did not occur when the garage door was open. 



 Posted: Monday Oct 27th, 2014 08:15 am
   PM  Quote  Reply 
6th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

Perhaps some instability of the AC power supply or surge getting into the system from outside
The DSP reset /restore is a protective mesaure which may prevent the loss of voice



 Current time is 12:19 pm
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > System restarts when opening the Garage Door
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems