| Posted: Tuesday Oct 2nd, 2012 10:16 am |
|
1st Post |
Howser
Member
back to top
|
This morning I forgot to switch the alarm off and on my way out I triggered the alarm, as I was running back to the Keypad, the Panel reset and the keypad started announcing my Startup Response.
What could cause that?
I have Comfort II Ultra (firmware 6.028) and am using Comfigurator V3.5.6.0.
|
| Posted: Tuesday Oct 2nd, 2012 10:57 am |
|
2nd Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5499 |
| Status: |
Offline
|
back to top
|
Do you have a backup battery connected? If not and the bellboxes take too much current, this could reset Comfort.
|
| Posted: Tuesday Oct 2nd, 2012 11:16 am |
|
3rd Post |
| Posted: Tuesday Oct 2nd, 2012 12:07 pm |
|
4th Post |
Vangelis
Member
| Joined: | Tuesday Jan 31st, 2012 |
| Location: | |
| Posts: | 138 |
| Status: |
Offline
|
back to top
|
Check current draw of bell box under full alarm. If it exceeds Comforts current rating then you could switch it to SCB mode (if not already configured).
Did it reset back to Away mode? Bit unnerving if you could cause a reset to unarmed status!
|
| Posted: Tuesday Oct 2nd, 2012 12:31 pm |
|
5th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Comfort supplies a max of 1A to everything by itself, so a few sirens may exceed the limit. However with a backup battery of the correct capacity (7AH), the battery will provide the additional current when needed, but still limited to 1.6A so if the sirens take more than that this could trip the resettable fuse
Perhaps you can repeat the sequence and see if the same thing happens (without the running part)
If it does, it could be a programming problem, If your responses call themselves, they cause an endless loop, causing the system to crash and reset itself
eg
Response A - Do Response B
Response B - Do Response C
Response C - Do Response A
If the system is armed and you reset it, the system will arm back to the previous mode, so you cannot disarm the system by resetting it
|
| Posted: Tuesday Oct 2nd, 2012 04:32 pm |
|
6th Post |
Howser
Member
back to top
|
ident wrote:
Perhaps you can repeat the sequence and see if the same thing happens (without the running part)
If it does, it could be a programming problem, If your responses call themselves, they cause an endless loop, causing the system to crash and reset itself
eg
Response A - Do Response B
Response B - Do Response C
Response C - Do Response A
I repeated the sequence (without the running part), and after waiting for a while, I was convinced that all is well, and cleared the alarm. A few seconds after that, the Panel reset again.
I had a look at Responses I cannot see anything obvious in there.
|
| Posted: Friday Oct 5th, 2012 07:41 am |
|
7th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
we could not duplicate the problem
Please send the event log to us for further investigation thanks
|
| Posted: Saturday Oct 6th, 2012 05:06 pm |
|
8th Post |
| Posted: Wednesday Oct 10th, 2012 11:56 am |
|
9th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5499 |
| Status: |
Offline
|
back to top
|
An update in the investigation;
So far using the same setup and firmware we have not been able to duplicate the reseting phenomenon, so there may be some other factor with the system, which needs more information and testing from your side
|
| Posted: Monday Jan 7th, 2013 04:59 am |
|
10th Post |
Howser
Member
back to top
|
ident wrote:
Comfort supplies a max of 1AÂ to everything by itself, so a few sirens may exceed the limit. However with a backup battery of the correct capacity (7AH), the battery will provide the additional current when needed, but still limited to 1.6A so if the sirens take more than that this could trip the resettable fuse
I have moved the siren to a slave panel, as well as the rest of the UCMs I have, but I still get the same issue.
|
| Posted: Monday Jan 7th, 2013 07:01 am |
|
11th Post |
Ingo
UCM Pi Users
| Joined: | Sunday Jan 21st, 2007 |
| Location: | South Africa |
| Posts: | 562 |
| Status: |
Offline
|
back to top
|
Try and remove items one at a time to see which one 'might' be causing it.
|
| Posted: Monday Jan 7th, 2013 08:00 am |
|
12th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Maybe you can even start with a default template and trigger an alarm, see if that causes the reset
|
| Posted: Monday Jan 7th, 2013 02:47 pm |
|
13th Post |
Home
Comfort Distributors
| Joined: | Wednesday Jul 12th, 2006 |
| Location: | United Kingdom |
| Posts: | 771 |
| Status: |
Offline
|
back to top
|
OK
Tell me HOW ALL of the tampers are wired,,,,,,
Also are any of your zones wired EOL?
|
| Posted: Friday Jan 11th, 2013 06:42 pm |
|
14th Post |
Howser
Member
back to top
|
After further investigations, it seems the Alarm Company's (Long Range Wireless) radio was interfering with the panel.
The antenna was moved away from the panel, and it looks like the problem is sorted.
|
| Posted: Saturday Jan 12th, 2013 02:26 am |
|
15th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Interesting, I did not expect wireless to affect Comfort. What is the long range wireless device? Normally these devices shhould be limited in power so they dont affect other electronic equipment
|
| Posted: Saturday Jan 12th, 2013 08:50 am |
|
16th Post |
Howser
Member
back to top
|
ident wrote:
Interesting, I did not expect wireless to affect Comfort. What is the long range wireless device? Normally these devices shhould be limited in power so they dont affect other electronic equipment
The device is similar to the one on the link - http://www.advancedalarm.com/LRRadioMntrng.html. It seems it was the transmitted signal that was interfering and not the drawn power.
|
|
