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error reading .cctx file
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 Posted: Sunday Sep 7th, 2014 01:13 am
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meep
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I've installed several versions of Configurator on a windows XP PC connected to my Comfort I system via RS232.

Selecting 'Comfort Entry' as the profile, whenever I start the application I get the following message;

'Error reading file C:\Program Files\Cytech\Comfigurator 3\Config\def17.cctx - There is an error in XML document (6, 731)'

Once I've done this, I cannot change the profile to something else. Here's what I've tried;

-Uninstalling and reinstalling (comfigurator 'remembers' the profile and does not offer the choice again)

-Removing the 'def17.cctx' file (configurator just replaces it on each restart)

-Renaming one of the other .cctx files as 'def17' (same problem occurs)

-Connecting up a different PC and reinstalling (same problem occurs)


So, how do I 'reset' configurator and get to select a different comfort profile?

Thanks

Peter



 Posted: Sunday Sep 7th, 2014 05:51 am
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ident
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I do not have this problem
which version of Comfigurator are you using?




 Posted: Sunday Sep 7th, 2014 12:39 pm
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meep
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Thanks for the reply.

As noted,I've tried several versions. Specifically;

3.5.6
3.8.10
3.9.2 (beta)

The problem occurs in all versions on two different machines (both running Win XP)

I also tried with SP1a, SP2 and SP3 to no avail.

If you could advise as to where the initial profile selection is stored, that would help as I could wipe it and experiment with different profiles.

As it stands, once I make a selection on first launch and it fails, I cannot change the selection, even after an uninstall.

peter

Last edited on Sunday Sep 7th, 2014 12:43 pm by meep



 Posted: Sunday Sep 7th, 2014 12:43 pm
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ident
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Can you send the file C:\Program Files\Cytech\Comfigurator 3\Config\def17.cctx so we can check if there is any problem



 Posted: Sunday Sep 7th, 2014 12:56 pm
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meep
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I've attached the def17.cctx file. Note that it has not been edited by me in any way. This is from a fresh Configurator install.

Thanks

Peter

Attachment: def17.cctx (Downloaded 8 times)

Last edited on Sunday Sep 7th, 2014 01:06 pm by meep



 Posted: Sunday Sep 7th, 2014 12:56 pm
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meep
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I also include a screen capture of the error message. Clicking OK on this causes Configurator to disappear.

Attachment: Screen Shot 2014-09-07 at 09.48.53.png (Downloaded 40 times)



 Posted: Monday Sep 8th, 2014 05:39 am
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ident
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The software developer is on holiday
I believe it may be C:\Users\..\AppData\Local\Cytech
Delete the folders names Comfigurator and  uninstall Comfigurator



When you install Comfigurator again uncheck Open Last File on Startup




 Posted: Monday Sep 8th, 2014 11:38 pm
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meep
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So, in my case the config files are located here;

C:\Documents and Settings\<username>\Local Settings\Application Data\Cytech\

Removing the files there allow me start Comfigurator and select an alternative template. However, no matter which one I select, I get the same XML document error.

I tried moving one of the def files to root of my C: drive to eliminate any pathing issues but the same error occurs.

I had hoped to upgrade to Comfort II but if I can't get Configurator to run, that will be futile.

Any further assistance of ideas greatly appreciated.

Peter



 Posted: Tuesday Sep 9th, 2014 11:01 am
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ident
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Do you mean you have tried it on different computers all with versions of XP?

We will have to wait till our software developer comes back so that he can check the problem






 Posted: Tuesday Sep 9th, 2014 03:52 pm
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meep
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Hi
I've tried it as follows;
  • Toshiba Laptop with Windows XP SP2
  • Dell Desktop with Windows XP SP1a, SP2 and SP3
Happy to wait for developer to return.
Thanks for the help so far!
Peter



 Posted: Tuesday Sep 9th, 2014 05:32 pm
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juwi_uk
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Probably a longshot but have you tried the "Update Defaults" action from the File menu to download a new set from the Cytech Website?

Julian



 Posted: Tuesday Sep 9th, 2014 10:58 pm
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meep
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juwi_uk wrote:
Probably a longshot but have you tried the "Update Defaults" action from the File menu to download a new set from the Cytech Website?

Julian


Hi Julian

Unfortunately, I cannot get application to launch (in order to access the file menu)

When I select the template on initial startup, I am presented with the above option. Clicking OK quits comfigurator .

Peter



 Posted: Friday Sep 19th, 2014 05:27 pm
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Can you check if you have Windows XP SP3 with .NET Framework 3.5 SP1

This is needed for Comfigurator to work on XP

See this topic http://www.comfortforums.com/forum20/3987.html

Last edited on Saturday Sep 27th, 2014 01:04 pm by admin



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