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 Posted: Sunday Aug 14th, 2011 06:12 am
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slychiu
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Ingo and Palmlodge have encountered a problem with the UCM/Cbus where after some time, it stops receiving any Cbus messages, ie it does not generate a counter update CT as seen in Monitor IO This could not be duplicated by Cytech so far even when testing with Ingos configuration

However the problems reported by Ingo and palmlodge are not consistent

Correct me if I am wrong, Ingo had no issues with UCM/Cbus 5.208 but started having problems with 5.216 with the new ST7 SIM. After a fea days or week, the UCM/CBus would stop receiving Cbus messages and updating counters but could still send message to Cbus

Ingo upgraded to  UCM 5.235 with the old SIM and had no problems
But when the ST7 SIM was used, the same problems still occured but after a longer interval. So with Ingo it seems the problem only happens with the new ST7 SIM

Palmlodge reported the same issue with receiving cbus messages and counter updates (but not reported whether Comfort can send messages to Cbus) with 5.235 whereas he had noi problems with 5.216 for  several years, see http://www.comfortforums.com/forum73/2397.html
He is using the new  ST7 SIM

CBUS firmware 5.235 generally fixes bugs in 5.216 and also has significant improvements see http://www.comfortforums.com/forum85/2293.html

I hope this is an accurate summary of the problem reported so far












 Posted: Sunday Aug 14th, 2011 06:50 am
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Ingo
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The description on my issue is correct. I am currently on the new ST7 SIM running 5.216 to see if the specific problem of Counter updates reappear. We just need to wait and see...

I am just curious about your statement regarding palmlodge running 5.216 and ST7 for years. From my checks I saw that 5.216 was released on 20/08/2010 and the ST7 SIM is also fairly new. Perhaps we should just get confirmation on the exact timeframe and H/W that he is running.


Ok, reading his post again I think there was a misunderstanding, the 'for years' statement means that nothing changed on the CBus button programming side. He did not mention for how long he has been running the new SIM and if the problem was/wasn't experienced on an older SIM/Firmware combination.

Ingo

Last edited on Sunday Aug 14th, 2011 06:55 am by Ingo



 Posted: Sunday Aug 14th, 2011 01:03 pm
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palmlodge
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Hi Not quite correct. I've used the same 'code' for years. The CBUS UCM was changed in early 2010 and have been using that unit since. So all has been ok for about 15 months until the last upgrade to 5.235 - that's when the issues started.

To summarise :

From 2004 until March 2010, I used the non-programmable CBUS UCM. All OK (except for a few resets over the years).

From March 2010 to date, I have the programmable CBUS UCM. (no reset issues)

Problems started in June 2011 with the 5.235 code drop.

Last edited on Sunday Aug 14th, 2011 01:05 pm by palmlodge



 Posted: Wednesday Aug 17th, 2011 06:53 pm
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palmlodge
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Had this a couple more times now - but have not been able to get Comfigurator loaded up quick enough to send a response to CBUS so far. It normally comes back to life after a few minutes of downtime.



 Posted: Wednesday Aug 17th, 2011 06:58 pm
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Ingo
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Try ComfortClient and setup an object to send a Cbus command.

http://www.futurehomesoftware.co.uk

 



 Posted: Thursday Aug 18th, 2011 02:00 am
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slychiu
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For the older SIMs  the firmware used to re-initialise regularly because they seemed to revert to basic mode. For firmware we support new and older sims (many varieties) so our initialisation is based on which is detected It was assumed that the newer SIMs would be more stable, andf in our own testing we have found no problem as we have 5.235 and new SIM installed for many months in our office.
It looks like we will have to reintroduce the reinitialisation of SIM every minute or so
This will not re-update counters etc because the UCM updates counters only when there is a change



 Posted: Thursday Aug 18th, 2011 06:57 am
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palmlodge
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No thanks. I will only use the official tools.

Ingo wrote:
Try ComfortClient and setup an object to send a Cbus command.

http://www.futurehomesoftware.co.uk

 



 Posted: Thursday Aug 18th, 2011 06:58 am
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palmlodge
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The question you should perhaps ask is - what changed between 5.218 and 5.235 as 5.218 appeared to be OK.



 Posted: Thursday Aug 18th, 2011 07:19 am
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slychiu
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Everyone has different usage configurations. Other problems that were encountered in older versions were fixed and improved in the later firmware which must deal with different sim versions
The problem experienced by Ingo is also different from yours



 Posted: Thursday Aug 18th, 2011 07:19 am
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slychiu
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Everyone has different usage configurations. Other problems that were encountered in older versions were fixed and improved in the later firmware which must deal with different sim versions
The problem experienced by Ingo is also different from yours



 Posted: Monday Aug 22nd, 2011 06:36 am
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palmlodge
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Had this many more times over the weekend - but not in a position to get to comfigurator

As i rely heavily on this, I may have to just downgrade with no resolution in sight



 Posted: Wednesday Aug 24th, 2011 09:52 am
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slychiu
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Yes you should do
we are still testing possible solutions



 Posted: Friday Aug 26th, 2011 07:24 pm
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palmlodge
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OK An Update

I managed to get Comfigurator up and running - and I can SEND commands to CBUS OK (I did an Execute response which a CBUS button was mapped to, but Comfort is not RECEIVING commands.

I had to reset the CBUS UCM for things to start working again.



 Posted: Saturday Aug 27th, 2011 10:01 am
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slychiu
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That is the same as reported by Ingo The SIM Module seems to have changed its operating mode somehow.
We are still studying possible solutions



 Posted: Saturday Aug 27th, 2011 10:27 am
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Ingo
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Correct. Mine just doesn't do it that often...



 Posted: Sunday Aug 28th, 2011 07:55 pm
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Ingo
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And there goes mine as well... Commands from Comfort (Outgoing CBus commands) can get through to the Cbus network but Cbus changes does not get through to Comfort.

Let's see if we can correlate our H/W, I am running the following setup:

Comfort II with firmware 6.005
UCM/Cbus, ST7 SIM, with 5.216 (SW8 A&B shorted)
64 Zone (3 Slaves) with firmware 6.004
1 x RIO with firmware 2.007
2 x Keypads (KP04's)
1 x Doorstation
1 x UCM/Ethernet with firmware 6.008
1 x UCM/GSM with firmware 6.005

I had to do a UCM/Cbus reset this morning to get things going again.

Ingo

Last edited on Monday Aug 29th, 2011 04:13 am by Ingo



 Posted: Sunday Aug 28th, 2011 08:55 pm
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juwi_uk
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Thanks for that vote of confidence! :(
No thanks. I will only use the official tools.

Ingo wrote:
Try ComfortClient and setup an object to send a Cbus command.

http://www.futurehomesoftware.co.uk

 



 Posted: Monday Aug 29th, 2011 06:35 am
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palmlodge
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I only use Cytech tools - there is no benefit to me of using 3rd party tools and neither would Cytech support it.

I'll never use a PC to control my HA system - they will never be reliable for this application.


juwi_uk wrote: Thanks for that vote of confidence! :(
No thanks. I will only use the official tools.

Ingo wrote:
Try ComfortClient and setup an object to send a Cbus command.

http://www.futurehomesoftware.co.uk

 




 Posted: Thursday Sep 1st, 2011 12:51 pm
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slychiu
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Hopefully this will solve the problem

See Cbus 6.010 attached. This will set the correct modes to Cbus every 60 seconds due to the SIM being changed by itself to other modes. It will not affect other settings and has other internal improvements. This has been tested here but as we have not been able to duplicate your problems only you can tell us if it works for you. Please install and let me know the results

Attachment: cbus6_010.zip (Downloaded 1 time)



 Posted: Thursday Sep 1st, 2011 12:59 pm
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Ingo
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Thanks Guys, I will install it tonight. I forgot I was back on 5.x firmware so can't do it on-the-fly...

Let the wait begin....

Ingo

Last edited on Thursday Sep 1st, 2011 01:01 pm by Ingo



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