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Problems using UCM_ETH direct to PC firmware upgrade
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 Posted: Wednesday May 16th, 2012 08:48 pm
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gaynorc
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Today I tried to upgrade my UCM-ETH 6.002 using the "direct to PC". My UCM is connected to the house wired intranet using a fixed IP address and port number 1002. (It is the second UCM-ETH on the system). The progress box appeared, but no progress. Then it reported a communication failure. That failure persisted and was reported on all the keypads. I tried again after a short break (as per instructions ), but same response. Further attempts without powering down or resetting achieved the same result. Powering down, resetting, etc. did not resolve the issue. Finally I retrieved my other UCM-Serial and did the upgrade with the programming cable.

Clearly I would prefer to rely on the new upgrade methods which avoid opening up units etc. So I would like to resolve this problem.

Some questions:

The UCM-ETH ID is set at 3. Must it be set at 1?

The ETH connection is via the home CAT5 100 mbs cabled network. Are there any issues here (timeout settings?)

Any Norton Anti-Virus issues known of?

Thanks in advance.



 Posted: Wednesday May 16th, 2012 09:14 pm
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juwi_uk
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Presume you are using the latest Comfigurator version?

J



 Posted: Wednesday May 16th, 2012 09:43 pm
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gaynorc
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3.4.4.0, fresh off the server!



 Posted: Thursday May 17th, 2012 04:06 am
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tech07
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UCM can be any ID from 1 to 8 as long as it is connect direct to the PC
There should be no problem with the CAT5 cable

The earlier version 6 UCMs like your 6.002 did not have the error handling used in the later versions

Since you have upgraded the UCM/Ethernet (latest firmware is UCM 6.012), please try again.



 Posted: Thursday May 17th, 2012 08:37 am
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gaynorc
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Thanks for this input.

(1) The ID issue - the UCM Manual states that "SW7 (RS485 ID) should normally be set to 1 according to table 1.1 (Shunts A,B,C inserted) if this UCM is used for reading/writing Comfort configuration file. By convention, UCM ID=1 is reserved for reading/writing Comfort configuration file using Comfigurator, because when this UCM ID is disconnected, Comfort does not report “Communications Failure”, while with UCM IDs 2 to 8, communications failure will be reported". Hence my question concerning the error "Communications Failure". So I understand from your answer that you consider it does not matter which ID I have set for direct upgrade.

(2) When you say "direct connection" I assume this includes routing through a network hub/switch?

Thanks

Last edited on Thursday May 17th, 2012 08:39 am by gaynorc



 Posted: Thursday May 17th, 2012 11:55 am
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slychiu
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gaynorc wrote:
(1) The ID issue - the UCM Manual states that "SW7 (RS485 ID) should normally be set to 1 according to table 1.1 (Shunts A,B,C inserted) if this UCM is used for reading/writing Comfort configuration file. By convention, UCM ID=1 is reserved for reading/writing Comfort configuration file using Comfigurator, because when this UCM ID is disconnected, Comfort does not report “Communications Failure”, while with UCM IDs 2 to 8, communications failure will be reported". Hence my question concerning the error "Communications Failure". So I understand from your answer that you consider it does not matter which ID I have set for direct upgrade.


UCM default ID is always set to 1 when delivered from the factory
However it does not matter if you set the ID to a higher number
But you must make sure that the UCM ID is addressed, ie less than or equal to the Number of UCMs in Comfigurator Modules and Settings
The D9 (RED) and D10 (Green) leds on the UCM must both be blinking.



(2) When you say "direct connection" I assume this includes routing through a network hub/switch?
Yes, connection through a hub or switch is also considered a direct connection



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