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KP04 and KP04A in the same system
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 Posted: Thursday Jan 12th, 2017 02:00 am
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Joined: Monday Feb 19th, 2007
Location: Chester, United Kingdom
Posts: 26

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I have a comfort system with two keypads. One KP04 and a New KP04A. When I installed the new KP04 everything worked fine for some time.

A couple of weeks back both keypads started to say incorrect words when running through the menu. It was like to vocabulary had got corrupted.

I did a download of the sentences in comfigurator.

On the KP04 it asked to sync the text changes by pressing *and1 which I did. After this the KP04 worked.

The KP04A also wanted to sync the text changes but when I pressed * and1 on that keypad it showed the progress bar for about one block and then stopped. The message displayed was something like test format incompatible.

What should I do to get this keypad working?

I should say that I don't know exactly when or how the vocabulary got corrupted as this is not my own installation. It had a full software upgrade mid last year to the most current firmware version available at the time and I also upgraded the KP04A firmware to see if that was causing the problem but it made no difference.

Any help would be appreciated.


 Posted: Thursday Jan 12th, 2017 06:28 am
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Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5507

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KP04 and KP04A should not affect each other
What happens if you  remove KP04 from the network, are you able to do the ext sync on KP04A?
Also please upgrade the firmware on KP04A if not the latest

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