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Comfort 1 announcing tamper fault
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 Posted: Monday Jun 8th, 2015 06:28 pm
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John W
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Hi,my comfort panel has started calling me to tell me of a tamper fault. How do I determine what the fault is, because it doesn't tell me ? Can I find out through the door keypad, or do I need to plug the pooter in through the ucm ?Should this be listed in the event log ?

It's bizarre, it now seems to do it every few weeks, and generally at  or about 11:30.
Our system has a bunch of movement sensors,  a couple of door sensors, and a remote panel with door and movement sensors for the outbuildings. Plus a door bell button and x 10 module, but I assume they aren't the issue.
Any pointers as to how best to narrow down what to look at would be great.
Many thanks,    John.
p's,  as side from this it works a treat :)

Last edited on Monday Jun 8th, 2015 06:30 pm by John W



 Posted: Tuesday Jun 9th, 2015 10:21 am
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You can hear the event log using Keypad F5 key, or use the UCM and Comfigurator to read the event log
The event log should provide info eg "Tamper Controller" or "Tamper Keypad"
Perhaps the tamper switch on the enclosure is intermittent



 Posted: Tuesday Jun 9th, 2015 11:33 pm
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Comfort if installed correctly should have a tamper wired to the casing and the bellbox
Check that the casing switches are to their limits when the lid is fixed down. The Comfort 1 units had a very good tamper switch compared to the comfort 2 units which have separate switches for the lid and case and are awful contraptions.......bring back the single microswitch with adjustment ........

Again if your set up has been profesionally installed then the sensors will be wired EOL which means that individual zones will rport a tamper - HOWEVER in this instanc the zone is also reported.
It is possible that the installer may have added the sensor tampers in parallel with the case and bell box so it will make any diagnosis much harder

Hope this helps
A



 Posted: Thursday Jun 11th, 2015 04:04 am
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John W
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Thanks for the replies.
Currently the case tamper is ignored (the panel is tucked away, so it's not a big deal).It is enabled on the extension box in the garage though. 
I installed it myself, but I'm an electronics engineer, so am confident it's done well. And yes it fitted the el resistors to all the pirs.  
I did try f5,  but it seems the log has lots in it, and whilst it reports day and month,  it doesn't give year (don't think it does anyway).So after 5 minutes of listening to the log I got bored and gave up. Can I clear the log from the keypad ?
I was hoping to get this sorted before we go abroad tomorrow, not managed it, so will check back in a couple of weeks when we get back and try again. 
Thanks again for the replies. 
Cheers,     John.



 Posted: Thursday Jun 11th, 2015 11:42 am
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As I recall press F0 on keypad to enter engineer mode and then sign in with engineer code.
Then it's 5 and 0 to erase event log.
Julian



 Posted: Thursday Jun 11th, 2015 04:58 pm
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You can also  navigate through the event Log1 for next message2 for previous message0 for 1st message9 for last message3 for next day 4 for previous day
Or read the event log via Comfigurator



 Posted: Thursday Jun 11th, 2015 10:11 pm
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or ComfortClient!  :D



 Posted: Sunday Jun 14th, 2015 11:46 am
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John W
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Thanks for the replies, I will check when I get come.

I have tried in the past and not manger to get comfort Client to speak. Can't recall why now but it was early days at the time.
Time to have another go with that too :-)

Cheers
John



 Posted: Sunday Jun 14th, 2015 11:49 am
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juwi_uk
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Always that possibility as been around for 6.5 years now and constantly evolving.

Guess what I'm doing right now for example! :)



 Posted: Sunday Jun 14th, 2015 12:55 pm
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John W
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Lol ;-)

Well I am sat by the pool at a hotel in Chianti, Italy :-)
Purposely left my tablet at home, it can all wait for a week or so. Then I think I might have a go at the client etc, so brace yourself for a bunch of stupid questions ;) :D



 Posted: Friday Jun 26th, 2015 04:56 pm
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John W
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ok, so I am back home and have checked all the connections to the pir sensors and the panel. I've also done a walk around check, and all seems ok.

All sensors are wired double EOL. The door contacts we have are also double EOL.
I have the cover off the main panel at present, and a screw fitted to keep the tamper switch pressed.
We have a SEP for the outbuildings, and one keypad, no door panels. I havent opened these up to check them.
There is no tamper connected for the bell box.

Today, whilst sat here working the keypad for the alarm started sounding an alarm, and it dialed the registered numbers to report a tamper alarm.
At this time, the alarm was set to security off.

Its just done it again (twice) while I've been writing this.

It says '33 Tamper Alarm', and then a second event immediately clearing it.

Reading the manual it looks like its panel, sep, or keypad, and not any of the zones. Is that correct ?
Can I determine which one, or is simply a case of disabling each in turn (eg replacing switches with links) ?

Cheers,
    John.



 Posted: Friday Jun 26th, 2015 05:42 pm
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juwi_uk
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Wild and 95% bound to be wrong but couldn't happen to coincide with a battery check or something and this not having quite enough "oomph" to power the whole system so things start to show as affected somehow?



 Posted: Friday Jun 26th, 2015 06:03 pm
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John W
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hmm, good question. How do I know when the battery check is scheduled for ? (nothing reported in the log file)

I just looked at the manual and it says its scheduled by the installer, which was me :-)

Is this loaded via the config ?

Also it mentions a designated phone number for the low battery alarm type, is this different to the regular numbers used ?

Neither the control panel or the SEP are in easy places to get to (for an intruder), so I'm tempted to just remove / disable the tamper switches on them.



 Posted: Friday Jun 26th, 2015 06:10 pm
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juwi_uk
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Seems to be offset from last time of reboot or check ie.

As I said just a wild guess.

Ju

 

 

 

Attachment: BTest.png (Downloaded 18 times)



 Posted: Friday Jun 26th, 2015 06:27 pm
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John W
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you may have something. Its always roughly the same time of day. I will do a battery test this evening and see if this changes the report time to match in the future.

The tamper switches are just that though, not a potential divider like the EOL relays. So unless the connections go high resistant the input should detect either 0v or 12v.



 Posted: Friday Jun 26th, 2015 07:42 pm
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Tamper alarm 33 means its a tamper from  Slave #1The battery check is always at 24 hours interval from the last check using F3,1 or from the time power was first switched on
The battery alarm Type has its own settings for dial out, as does the Tamper Alarm



 Posted: Friday Jun 26th, 2015 08:13 pm
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John W
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Ah thanks, so that is the SEP, correct ?

I will go check / disconnect the tamper for that, and see if it stops it. Where is this code number written down, because its not given in my manual (v4.101 ;-) )

Thanks again.



 Posted: Saturday Jun 27th, 2015 07:13 am
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The ID numbers 33 to 35 Slave 1 to 349 to 51 Door station 1 to 365 to 72 KP 1 to 881 to 88 SCS/RIO
Comfort 2 will show the device name instead of the ID number



 Posted: Sunday Jun 28th, 2015 02:06 am
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John W
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Thanks for that.
well today the tamper was detected yet again, so i went and played about with the sep.
I put it in walk test mode, and could get the tamper detected by pressing / pulling the case on the sep.

When I put a meter across the tamper switch wiring, it shows the front switch is not simply on or off. Depending on how far it is depressed it actually gives a resistance.
I have put a link in for now, so we shall see if it goes off now.



 Posted: Sunday Jun 28th, 2015 07:31 am
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The whole system is probably 10 years old. The tamper switches internal metal parts may have  oxidised 



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